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Housekeeping Team Leader

2 months ago

Tofino, Canada Relais & Châteaux Full time
Job Description

Company Overview

The Wickaninnish Inn is a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island. We have been creating world-renowned guest experiences since 1996.

Our success is based on visionary leadership, the spirit of our people, and the unwavering passion of our teams. We deliver the highest service standards in an engaging and supportive work environment.

Job Summary

We are seeking a highly skilled and experienced Housekeeping Team Leader to join our team. As a Housekeeping Team Leader, you will be responsible for the overall day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn's Senior Management Team.

Key Responsibilities

  • Leadership and Management
    • Assist in fostering an inclusive culture where all team members feel valued for who they are, feel appreciated for their contributions, talents, and perspective, and are offered opportunities for growth and development.
    • Manage the operations of the housekeeping department, lead by example, and be a proactive member of the Housekeeping Leadership Team.
    • Be responsible and accountable for the actions of the housekeeping team, working as a 'hands-on manager' to assist the team in meeting or exceeding guest expectations.
  • Guest Services
    • Be the contact person for all guests who may require immediate assistance from Housekeeping Leadership, and/or follow up with guest concerns as necessary.
  • Team Development
    • Create a positive atmosphere for learning and development for housekeeping team members.
    • Assist in planning and coordinating the activities of housekeeping team members.
  • Financial Management
    • Create, implement, monitor, and continually improve systems and processes within the Housekeeping Department that drive efficiency, team culture, and improve the guest experience.
    • Manage the annual budget for the Housekeeping Department, maintain financial records, and prepare budgets, payroll, and team members' schedules.
  • Quality and Safety
    • Conduct inspections to ensure that departmental standards and health and safety regulations are being met.
    • Ensure compliance with all Health & Safety standards and foster a culture of safety among the team.
  • Inventory and Procurement
    • Source, purchase, and inventory all housekeeping supplies.
    • Select and purchase equipment and supplies, and maintain inventory as directed.
  • Renovations and Maintenance
    • Assist in coordinating the renovations, upgrades, and deep cleaning of the Inn during the Annual Closure.
    • Arrange for maintenance and repair of equipment and machinery as directed.

Requirements

  • Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
  • Excellent Human Resources skills.
  • Minimum 2 years management or leadership experience in the service industry or 4 years of experience in a housekeeping department is necessary.
  • Highly developed interpersonal and communication skills, both written and verbal, are needed.
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
  • Knowledge of standard operating financial statements as well as the budgeting process, scheduling, and effective cost management.
  • Working knowledge of relevant platforms, including but not limited to: Maestro PMS, and Microsoft Office suite.
  • To work evenings and weekends as needed, and maintain flexibility in scheduling.
  • To have WHMIS knowledge and/or certification.