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Saanichton, British Columbia, Canada PBC Solutions Full timeJob Title: Medical Services Plan Document Processing SpecialistPBC Solutions is seeking a highly skilled and detail-oriented Medical Services Plan Document Processing Specialist to join our team at our Greater Victoria office.About PBC SolutionsPBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society, a leading...
Document Management Specialist
2 months ago
PBC Solutions is seeking a highly organized and detail-oriented Document Management Clerk to join our team at our Greater Victoria office. This is a full-time, in-office position that requires a strong ability to work independently and as part of a team.
Key Responsibilities- Document Management: Handle all incoming mail by opening, prepping, sorting, imaging, and registering documents and forms.
- Filing and Record Maintenance: Maintain and manage operational records to ensure Retention Schedules are met and stakeholders have appropriate access, when required.
- Reception Duties: Perform general reception duties to ensure that building access is secure, and visitors are assisted.
- Customer Service: Understand and comply with PBCS applicable legislation, client policies, and work procedures accurately 98% of the time to provide excellent customer service.
- Communication: Manage interactions with callers, clients, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment.
- Education: High school diploma or GED equivalent, required, may be subject to standardized testing.
- Computer Skills: Proficiency in basic computer skills and ability to operate office equipment, including high volume inserting and sealing machines with high noise decibels.
- Microsoft Office: Proficient understanding of the Microsoft Office Suite, including Excel and Word.
- Physical Demands: Required ability to be able to lift, move, bend, and stoop up to 50lbs.
- Experience: Preferred 1 or more years in a document management role, and 1 year of experience working in an environment providing customer service, practicing protection of privacy and information, and the ability to communicate in a professional manner orally and in writing.
- Effective Communication: Ability to effectively communicate both verbally and in writing.
- Knowledge of Privacy and Security: Knowledge of principles related to privacy and security of personal information.
- Time Management: Effective time management skills to effectively maintain a balanced workload.
- Problem-Solving: Ability to analyze call controls and customer situational judgment.
- Teamwork: Ability to work collaboratively as part of a team.
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates. We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.
