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Night Shift Operations Manager

2 months ago

Windsor, Ontario, Canada Elevate RS Corp Full time
Job Title: Night Shift Order Fulfillment Supervisor

Elevate RS Corp is seeking a highly skilled and experienced Night Shift Order Fulfillment Supervisor to oversee all aspects of ecommerce order fulfillment operations. The ideal candidate will have a strong background in logistics and supply chain management, with excellent leadership and communication skills.

Key Responsibilities:

  • Supervise the end-to-end order fulfillment process, from order receipt to shipment, ensuring on-time delivery and customer satisfaction.
  • Work with the warehouse management team to determine nightly staffing needs.
  • Ensure all customer orders are accurately fulfilled during the shift.
  • Train new hires on the Warehouse Management System (WMS) platform for picking, packing, and shipping orders.
  • Establish Key Performance Indicators (KPIs) for picking, packing, and shipping orders on a client-by-client basis.
  • Lead a team of order fulfillment specialists, including hiring, training, coaching, and performance management.
  • Evaluate individual employee performances and complete employee productivity reports at the end of each shift.
  • Monitor inventory levels and coordinate with production and procurement teams to ensure adequate stock to fulfill customer orders.
  • Notify clients of their shipping supplies on-hand inventory levels.
  • Oversee the accuracy of order entry, including product specifications and shipping instructions.
  • Collaborate with Sales, Customer Service, and Logistics teams to resolve order discrepancies, shipping delays, and other customer issues.
  • Notify warehouse managers of any customer order issues at the end of the shift.
  • Prepare all packed orders for pickup from parcel carriers.
  • Analyze order data and performance metrics to identify trends, bottlenecks, and opportunities for process improvements.
  • Implement and utilize order management systems and software tools to streamline order processing and enhance efficiency.
  • Ensure compliance with regulatory requirements and company policies related to order fulfillment, shipping, and inventory control.
  • Develop and maintain relationships with key customers and suppliers to facilitate order management and logistics activities.
  • Prepare and present regular reports on order fulfillment performance, including order accuracy, fulfillment rates, and shipping metrics.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • 3-5 years of experience in an ecommerce warehouse environment as a lead or supervisor.
  • 5+ years of experience in ecommerce order fulfillment, logistics, or operations supervision, preferably in a 3PL environment.
  • Proven leadership skills with the ability to motivate and develop a team.
  • Strong understanding of order management processes, inventory control principles, and logistics operations.
  • On-hand experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with internal and external stakeholders.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced, deadline-driven environment and adapt to changing priorities.
  • Knowledge of apparel and apparel accessory industries and products is a plus.
  • Background in Lean Manufacturing environments strongly preferred.
  • Distribution warehouse experience is preferred.
  • Comfortable working with MS Excel spreadsheets and experienced with various Management Information Systems.
  • Strong sense of urgency and comfort working in fast-paced environments with rapidly changing priorities.
  • Forklift license is a plus.