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Fitness Program Manager

2 months ago


Toronto, Ontario, Canada Equinox Fitness Club Full time
Job Description

Overview

The Fitness Program Manager is responsible for upholding the quality of the Equinox experience through education, programming, and trainer development. This role inspires members and employees toward a culture of self-improvement, while cultivating a collaborative and energetic team environment.

Key Responsibilities

  • Business Support
    • Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
    • Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition.
    • Support the PTM with pipeline management where applicable and agreed upon.
  • Leader of Team Culture
    • Collaborate with all departments of the club to achieve interdepartmental synergy.
    • Participate in the interview and hiring process of trainers.
    • Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
    • Create and present relevant development topics in the monthly PT department forum.
  • Employee Development
    • Lead employees through the tier system via education and promotion process.
    • Deliver in-club education to support the development needs of the training team and in alignment with EFTI direction.
    • Lead the quality and developmental components of New Hire On-Boarding.
    • Host weekly Tier X team meetings to discuss upcoming result reviews, assessments, education, and morale.
  • Manage PT Standards
    • Ensure high value of PT service delivery to impact member participation, client attrition, and compliance around programming and results review preparation.
    • Conduct regular program design meetings with each team member to ensure compliance on program delivery standards.
    • Perform session audits on both complimentary and paid services and provide timely and constructive feedback.

Requirements

  • Holds a genuine interest in the science, education, and on-going innovation of living a high-performance lifestyle.
  • Upholds the integrity of the Equinox brand.
  • Demonstrates superior instructional and coaching abilities.
  • Expertise in Equinox programming standards.
  • Ability to create a positive team culture with adherence to brand standards.
  • Demonstrates leadership capability.
  • Possess collaborative social skills and strong desire to interact with members, clients, and staff.
  • Ability to manage high volume of inbound communication and react in a timely manner.
  • Ability to create team accountability through structured timelines and required documentation.
  • Strong technical skills.
  • Ability to hire, train, and direct staff who match the brand.
  • Strong active listening skills.
  • Excellent written and oral communication skills.
  • Effective time management and prioritization skills.
  • Enthusiastic and passionate about the fitness industry.
  • Passion for Equinox, and its member-centric mission.

Preferred Qualifications

  • Exercise Science or Sports Management Degree preferred.
  • Current national certification, CPR/AED, First Aid.
  • Excellent instructional abilities - i.e. ability to lead a curriculum and create strategies for learning.