System Administrator

1 month ago

Ottawa, Ontario, Canada Thrive Full time

About Thrive

Thrive is a cutting-edge technology solutions provider that specializes in cyber security, hybrid Cloud, global network management, disaster recovery, and traditional managed services. Our company culture, engineering talent, customer-centric approach, and focus on NextGen services set us apart from our peers.

Job Summary

We are seeking a highly skilled System Administrator to join our team. As a System Administrator, you will be responsible for providing technical support and maintenance for our clients' IT infrastructure. This includes analyzing and resolving complex technical issues, troubleshooting network and server problems, and providing escalated support to other engineers.

Key Responsibilities

  • Analyze and document unfamiliar client/server network environments to quickly resolve incidents.
  • Perform rapid analysis of workstation/server level incidents and consistently determine the root cause.
  • Troubleshoot and research server level issues and network level issues independently.
  • Provide escalated support, mentoring, and technical leadership to other engineers.
  • Identify reoccurring issues and develop a plan to resolve permanently through problem management.
  • Review security best practices and proactively resolve potential risks as part of change management.
  • Mail Application/Office 365 issues
  • Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
  • Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime
  • Client/Server Connectivity issues (per SOP)
  • Data restores both at the individual file level and company wide
  • Remote Access incidents (Citrix and Terminal Services)
  • Any Incidents escalated from Systems Engineers

Requirements

  • Bachelor's Degree, Technical Degree or equivalent work experience
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • 6+ years desktop and/or server support experience
  • Self-motivated, has ability to work independently and in a team environment
  • Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
  • Experience troubleshooting network configuration and hardware issues
  • Experience troubleshooting server hardware issues
  • Knowledge and experience with Microsoft Server and Workstation Technologies
  • Excellent written and oral communication skills
  • Ability to articulate technical information and convey to non-technical people
  • Excellent customer service skills
  • Ability to follow previously documented process while notifying management of variables that have not been clarified
  • Is available to work after hours when necessary or for on call rotation if applicable
  • Must be able to work effectively in a team environment as well as alone

Preferred Requirements

  • CompTIA Net +
  • MCSE / MCITP:

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