Operations Coordinator

4 weeks ago


Boucherville, Quebec, Canada RONA Inc. Full time
Job Title: Coordinator, Pro Operations Support

At RONA Inc., we are seeking a highly skilled and organized Coordinator, Pro Operations Support to join our team. This role will provide critical support to our stores and corporate users, ensuring seamless operations and exceptional customer service.

Key Responsibilities:
  • Provide daily communication and support to stores via email or phone calls.
  • Respond to emails from various support inboxes and communications platforms.
  • Collaborate with different partners to solve problems and share information.
  • Support stores and corporate users in the use of PRO platforms.
  • Work with partners to execute and implement operational initiatives affecting PROS.
  • Develop and maintain corporate policy documents for new store or customer program initiatives.
  • Provide excellent customer service and support to stores, Field PRO Managers, and business partners.
  • Communicate and interact with internal departments to educate, identify, and provide solutions.
  • Leverage product knowledge to complete quotes, cross-reference products, and process orders.
  • Evaluate sales support tools for opportunities to improve collaboration and access to information.
  • Conduct occasional store visits to assess support, communications, tools, and resources.
Requirements:
  • Tech savviness and store experience with PRO services are assets.
  • Resourcefulness, sense of urgency, and ease of learning are essential.
  • Ability to work effectively in a team environment and autonomously.
  • Bilingualism is required for frequent communications with internal/external partners and/or clients/stakeholders.
What We Offer:
  • A dynamic work environment with opportunities for career growth.
  • A comprehensive benefits package, including retirement savings plan, annual bonuses, and student incentive program.
  • Exclusive employee discounts and a 10% discount on store merchandise.
  • A safe and inclusive working environment that promotes work-life balance.
  • Opportunities to develop your skills and contribute to the success of RONA Inc.

RONA Inc. is committed to encouraging diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.



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