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Grocery Department Lead
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Department Manager to join our team at Atlantic Superstore. As a Department Manager, you will be responsible for leading and managing the grocery department, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:
- Direct and supervise replenishment staff to maintain efficient in-stock positions and provide courteous customer service.
- Ensure productivity within the department is efficient, meeting expectations and achieving sales goals.
- Respond promptly to customer inquiries, requests, and complaints, maintaining a high level of customer satisfaction.
- Maximize sales and gross profit, meeting sales goals and budgets.
- Hire and train part-time staff, ensuring they are equipped to provide excellent customer service.
- Schedule colleagues, ensuring compliance with scheduling practices and controlling wage costs.
- Interpret and administer company policies, ensuring compliance with employee guidelines.
- Maintain the condition of service counters, production areas, and offices, adhering to 5's standards.
- Ensure the safety and sanitation of the sales floor, back shop, coolers, and freezers.
- Build and lead diverse teams that foster a workplace of inclusiveness and belonging.
Requirements:
- Flexibility to work a variety of hours, including days, evenings, night shifts, and weekends.
- Ability to work in a fast-paced environment.
- Accept responsibility for department metrics, leadership, and colleague engagement.
- Three to five years' experience in the retail service industry is considered beneficial.
- Prior management experience is considered an asset.
- Grade 12 Diploma (GED or equivalent) is required.
- Excellent communication and interpersonal skills are essential.
- Ability to lift and move up to 50 pounds and stand for extended periods.
