Enrolment Services Director, Student Financial Aid

2 months ago

Toronto, Ontario, Canada Douglas College Full time
About the Role

The Assistant Registrar is a key member of the Enrolment Services team at Douglas College, responsible for the day-to-day management and operations of a unit or service team. This role ensures high service levels and standards are met, and the College is in compliance with College, provincial, and federal policies and reporting requirements.

Key Responsibilities
  • Leadership and Supervision: Lead, train, and supervise staff to ensure they are following current policies and procedures.
  • Policy and Procedure Development: Develop, revise, and implement policies and procedures to support the College's strategic plan.
  • Operational Management: Manage and plan the day-to-day operations of the unit, ensuring consistency of practice and maintenance of excellent service levels.
  • Compliance and Reporting: Ensure the College is in compliance with external agencies, such as government agencies and funding organizations, and prepare reports as required.
  • Communication and Representation: Implement and maintain communication strategies to inform students, faculty, staff, secondary schools, donors, and other organizations about College programs.
  • Decision-Making and Problem-Solving: Make decisions on exceptions to policies related to the unit or service team or special case requests from students, and interpret and adjudicate policies.
  • System Management: Develop system specifications, test, monitor, maintain, and initiate corrective measures for all information management systems needs.
  • Staff Development and Training: Ensure staff participate in required training and appropriate professional development to maintain and enhance their professional and job-related skills.
  • Representation and Liaison: Represent the College and College interests before external agencies, other institutions, various organizations, and groups.
Requirements
  • Education: Established professional credibility as evidenced by a baccalaureate degree from an accredited post-secondary institution.
  • Experience: A minimum of three years of supervisory and leadership experience in administering student financial aid & awards, advising, and/or customer service operations, preferably in a public post-secondary educational institution.
  • Skills and Abilities: Demonstrated ability to supervise and lead, including the ability to mentor and develop staff; extensive knowledge of government student financial aid regulations and issues of compliance within Canadian post-secondary education; demonstrated ability to interpret and apply policies and regulations; and excellent planning, organizational, and administrative skills.

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