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Training Lead Consultant

2 months ago

Montreal, Quebec, Canada GURUS Solutions Full time

About the Role:

GURUS Solutions is seeking a highly skilled and experienced Training Lead Consultant to join our NetSuite Consulting Practice. As a key member of our team, you will be responsible for contributing to customer projects, managing the practice, and mentoring team members in the art of consulting.

Key Responsibilities:

  • Project Contribution (60%):
    • Act as a technical reference in your field during project problems resolution and escalation
    • Assist project managers with projects and technical resources requiring special attention
    • Contribute to customer projects by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation, and training
    • Respond to customer calls and provide immediate assistance for urgent requests
  • People Management (15%):
    • Act as a mentor by providing coaching and support to team members
    • Evaluate employees by following the Performance Management process
    • Provide technical training and oversee the overall training program
  • Operation Management (15%):
    • Assist the supervisor in identifying appropriate resources to be assigned on projects
    • Optimize the outcome of non-billable time of your team through effective training, continuous improvement, or sales support
    • Support sales by evaluating projects, estimating work, providing technical content for RFP responses and proposals, attending customer calls and visits to gather requirements, and performing technical presentations
  • Practice Management (10%):
    • Assist the supervisor in identifying appropriate resources to be assigned on projects
    • Optimize the outcome of non-billable time of your team through effective training, continuous improvement, or sales support
    • Support sales by evaluating projects, estimating work, providing technical content for RFP responses and proposals, attending customer calls and visits to gather requirements, and performing technical presentations

Requirements:

  • University degree in software engineering, information technology, business, or a relevant discipline
  • Experienced in all phases of a project: analysis, design, development, conversion, installation, training, and support (2+ years)
  • Ability to coach and mentor team members in the art of consulting
  • Excellent communication skills in English and French
  • Management experience in a matrix-based organization is an asset

What We Offer:

  • Work/Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1. Group insurance (health & dental)
  • Dialogue - medical online app
  • Flexible schedule and hybrid work