Design Consultant

1 week ago

Toronto, Ontario, Canada Crate and Barrel Full time

About the Role

Crate and Barrel is seeking a highly skilled Design Consultant to join our team. As a Design Consultant, you will work with customers to help plan and design their spaces, providing elevated designs and delivering an exceptional customer experience.

Key Responsibilities

  • Drive sales and deliver a differentiated experience by providing enriching customer interactions and offering elevated design solutions in-store and virtually.
  • Create stunning CB2 designs for customers using preferred design tools, including moodboards, 2D floor plans, product lists, and style inspiration.
  • Lead One on One Design consultations, delivering projects on time and within determined timelines.
  • Possess a clear understanding of CB2's brand aesthetics and merchandising strategy across channels, including Store, Online, and Catalog.
  • Meet individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating the four steps of selling.
  • Stay informed about market trends and industry developments.
  • Actively listen to customers to identify their needs and communicate company loyalty services, when applicable.
  • Provide excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.

Requirements

  • Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
  • Excellent communication skills and the ability to translate the brand vision of CB2 and customers' wants/needs.
  • Strong affinity for technology, including 2D and 3D tools, Google Suite, and video conferencing.
  • Ability to stay up-to-date on current design trends.

Preferred Qualifications

  • 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/customer service experience.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

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