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Data Operations and Analytics Lead

2 months ago

Montreal, Quebec, Canada Lightspeed Full time

About the Role

We are seeking a highly skilled Senior Manager, Data Operations and Analytics to join our team at Lightspeed. As a key member of our Data Office, you will be responsible for leading our data operations and analytics strategy, driving seamless data flows, and optimizing day-to-day data operations.

Key Responsibilities

  • Lead a team of Data Operations Analysts and Data Analysts to develop and execute a comprehensive data operations and analytics strategy aligned with business, product, and technology objectives.
  • Partner closely with the Product and Technology organization to develop and execute on a comprehensive data operations and analytics strategy.
  • Oversee the development of data roadmaps for your Pods, and help shape the broader Data Office roadmap to industrialize data and ensure robust data practices.
  • Provide direction, mentorship, and hands-on support to help your team members develop their skills and deliver value to the Product and Technology teams.
  • Foster a culture of teamwork, collaboration, and continuous learning.
  • Lead data-related projects, including migrations, implementations, and upgrades.

Data Operations

  • Develop a deep understanding of our products, systems, and underlying data architecture. Leverage this knowledge to develop exploratory data models leveraging diverse data sources, supporting Product and Technology teams with insightful datasets, reporting, and dynamic dashboards.
  • Manage daily operations to collect, transform, and store data.
  • Monitor data quality and ensure data integrity across your Pods by fostering accountability.
  • Drive a culture of continuous improvement within your Pod, identifying areas for automation and driving initiatives to enhance data processes, systems, and quality.
  • Lead by example in embracing new technologies and methodologies to stay ahead of industry trends.

Analytics

  • Lead the development and adoption of the highest analytics standards and methodologies among the Data Office and across the Product and Technology organization.
  • Lead analysis and mining of large data sets to derive actionable insights using prescriptive, descriptive, predictive, exploratory, and inferential analysis.
  • Support the creation of measurement plans using data for identifying trends, insights, and answers to key business questions.
  • Collaborate with cross-functional teams, including data engineers, analysts, and business stakeholders, to understand data requirements and help create user-friendly solutions.

Governance, Process, and Quality Management

  • Collaborate with the Data Office and your Product and Technology stakeholders to establish and promote data standards and best practices. Ensure clear communication and alignment with key stakeholders to drive successful outcomes.
  • Monitor data quality and ensure data integrity across your Pods by fostering accountability, investigating discrepancies at the source, documenting findings, and driving continuous improvement.
  • Implement data governance policies and procedures.

Requirements

  • Extensive experience (8+ years) in a data operations, data management, or operations-related role, with at least 3 years in a leadership or mentoring position.
  • Strong technical skills, including proficiency in data ingestion, transformation, and modeling, analysis, and visualization tools (e.g., BigQuery, Dataform, Looker, SQL, GitHub, etc.).
  • Experience with data governance, data quality management, and data privacy regulations (e.g., GDPR, CCPA).
  • Excellent analytical, problem-solving, and project management skills.
  • Strong business acumen and a passion for bridging the gap between technical insights and business strategy.
  • Excellent communication skills to articulate complex insights with clarity and impact, and strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
  • Excellent organizational skills, self-starter mentality, and the ability to drive multiple priorities autonomously in a fast-paced setting.

What's in it for you

  • Join a growing team and help us move to the next level.
  • Amazing benefits and perks, including equity for all Lightspeeders.
  • Constant development of both your skill-set and business acumen with limitless growth opportunities.
  • Lots of autonomy, flexible work culture.
  • Innovation time to explore and learn at work.
  • Shaping the company by joining cultural and technical committees.
  • Tons of growth opportunities into technical or people management roles.
  • Opportunity to join a fast-paced, high-growth company.
  • Opportunity to learn, expand your skill set, forge wonderful relationships, and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.