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Senior Business Continuity Manager

2 months ago

Toronto, Ontario, Canada MUFG Investor Services Full time

About the Role

The Business Continuity team at MUFG Investor Services is seeking a highly skilled and experienced Senior Business Continuity Manager to join our team. As a key member of our Operational Resilience team, you will be responsible for setting and maintaining the company's Operational Resilience, Business Continuity Management (BCM), and Crisis Management (CM) standards and frameworks.

Key Responsibilities

  • Develop and maintain Location Emergency Management Team (EMT) manual and business continuity plans.
  • Promote a risk culture around resilience, continuity, and crisis management.
  • Responsible for managing the delivery of all Operational Resilience and Business Continuity testing requirements.
  • Develop and maintain a scenario library and agree on scenario details aligned to internally identified risks and vulnerabilities and externally published horizon scanning reports.
  • Creating an annual testing schedule covering all Operational Resilience, and Business Continuity testing requirements.
  • Coordinate all pre-testing activity, including scoping documentation, testing plans and packs, logistical requirements with relevant stakeholders.
  • Coordinate the facilitation of all testing activities, including the leading of testing exercises where appropriate.
  • Be the central point of contact for all Operational Resilience testing requirements support coordination across other related testing activities across the business (disaster recovery, cyber security, etc.).
  • Track closure of gaps and action plans identified from all operational resilience and business continuity tests.
  • Develop and maintain the BCM and Operational Resilience training material for all employees, location EMTs, location BC coordinators.
  • Develop and maintain the user guides for BCM tools and systems.
  • Collaborate with problem management teams to drive permanent resolutions based on identified root causes.

Requirements

  • Knowledge and understanding of regulatory requirements for risk management and BCP, as well as risk requirements and guidelines.
  • Strong understanding of Business Continuity, Crisis Management, IT Disaster Recovery, and IT Service Management.
  • Working knowledge of Fund administration business.
  • Hands-on knowledge of risk assessment techniques, business impact analysis, BCP planning, and testing with strong cross-experience in financial services/fund services.
  • Advanced ability with the Microsoft Office suite of applications.
  • Advanced proficiency in Microsoft Excel and experience of onboarding new systems/technology are preferred.
  • Strong IT skills with strengths in Microsoft Office products.