Product Manager
4 days ago
Job Summary:
We are seeking a highly skilled Product Manager to join our Enterprise Product team. As a Product Manager, you will be responsible for delivering business value, improving efficiency, and enhancing customer satisfaction through the production of quality products.
Key Responsibilities:
- Manage and prioritize the backlog of work to ensure a clear roadmap for delivery, set and meet milestones, and balance work across internal teams, leveraging external implementation partners when necessary.
- Implement improvements to automate business functions and make effective use of technology to improve the internal and external user experience.
- Collaborate with vendors on learning best practices and configuration details of various systems to provide 3rd level support management.
- Develop a thorough understanding of the business goals, practices, and processes to translate them into system functionality and user-requirements that define scope and specifications.
- Effective problem investigation that leads to issue resolution. Gather evidence from logs, reports, application data, etc.
- Effective management of internal and vendor support tickets including presentation of evidence in a coherent useful format.
Requirements:
- Bachelors Degree in IT, Computer Science or Business Administration.
- Strong analytical skills, ability to diagnose issues and do root cause analysis.
- Clear and concise oral and written communication/presentation skills.
- Strong knowledge of business analysis – including requirements gathering and business process mapping.
- Knowledge of understanding & writing basic SQL queries for technical review, data analysis and/or troubleshooting.
- 5+ years Product Management experience is needed.
- 3+ years Agile Methodologies is needed.
- 3+ years of experience in ServiceNow (ITSM / CSM).
- Experience managing Call Centre VoIP technologies such Genesys Cloud.
- Experience managing external professional service vendors is needed.
What We Offer:
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture.
How to Apply:
Please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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