Infrastructure Specialist

1 month ago

Brampton, Ontario, Canada Rogers Full time
Job Title: Infrastructure Specialist

We are seeking a highly skilled Infrastructure Specialist to join our Rogers DOCSIS Engineering Operations team. As a key member of our team, you will be responsible for supporting and administering the DOCSIS platform.

About the Role:
  • Provide last-tier support for IP/DOCSIS services on CMTS/CCAP devices, including residential voice, video, data, and TPIA networks.
  • Assist in timely identification, isolation, analysis, and resolution of network and service faults.
  • Recommend unique approaches to problem resolution, situation analysis, testing strategies, and fault reproduction.
  • Provide expert-level support for change control activities, including impact analysis, MOP reviews, implementation, and post-activity verifications.
  • Create and maintain all related network and support documentation.
  • Collaborate with Engineering, Project Management, vendors, and other groups to ensure seamless introduction of new technology, platforms, and services into production.
  • Provide feedback to engineering teams regarding identified network design and performance problems.
  • Build relationships and collaborate closely with other departments across the organization and vendors.
  • Be on periodic on-call rotation.
  • Adhere to all applicable Health and Safety regulations in accordance with company policies.
Requirements:
  • Minimum of 2 years of hands-on experience on DOCSIS platforms.
  • Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches, and firewalls.
  • In-depth knowledge of DOCSIS standard is required.
  • In-depth knowledge of routing protocols such as RIP, OSPF, BGP, IS-IS, MPLS, and Multicast is an asset.
  • In-depth knowledge of internet protocols such as IPv4, IPv6, ICMP, TCP, UDP, DHCP, DNS is required.
  • Good knowledge of Python, JSON, YAML, BASH, and regular expressions, partnered with a good understanding of C, C++, SQL, Netconf, and Jupyter notebooks would be an asset.
  • Strong knowledge of Unix and Linux operating systems.
  • Excellent technical troubleshooting, interpersonal, and verbal/written communication skills.
  • Excellent teamwork skills.
  • Self-motivated, high energy, flexible, and capable of working in a fast-paced environment with changing priorities.
What We Offer:
  • Competitive salary and annual bonus.
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Growth and Development Opportunities: My Path, Rogers First, priority in applying to internal roles of interest.
  • Wellness Programs: Homewood employee and family assistance program, Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions, low or no-cost fitness membership with access to virtual classes.
  • Our commitment to the environment and diversity: Work for an organization committed to environmental protection, strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.

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