Network Infrastructure Specialist

5 days ago

Halifax, Nova Scotia, Canada Eastlink Full time

Eastlink is a family-owned, entrepreneurial, and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, and customer-focused telecommunications solutions. Our advanced solutions include Internet, Mobile, TV, Telephone, Security, and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV. We strive to create a diverse, inclusive, and accessible work environment, encouraging members of equity groups to self-identify during the application process. Key responsibilities include maintaining core telephony networks, provisioning, and troubleshooting. This includes installing and upgrading core elements, resolving problems on Eastlink's network telephony, and working on special projects with other departments to facilitate Eastlink's growing network. Additionally, you will work with Tier 2 support teams on trouble tickets and the NOC, providing 3rd-level support, and interface with client care to deliver customer telephone services over SIP, TDM, UC, and MS Teams. A graduate of a Bachelor's Degree in Engineering or formal training in an Electronics/Electrical Program from a recognizable institution and/or relevant work experience is required. Minimum of 4 years' experience in telephone communications or IP networking is also necessary. Understanding of PRI, ISUP, SS7, Centrex, and Residential phone services, as well as Packet Cable, SIP Peering, SIP Trunking for Business, and SIP Lines services, is required. Experience with Cisco IP, Fixed Wireless, Packet Telephony, DSL, PON, CMTS, and HFC networks is also essential. Willingness to learn and upgrade technical expertise, vendor engagement and escalation through technical understanding, and complete all assigned projects are also required. Regular 40-hour week home/office during daytime shift, with occasional travel and overtime as required. A valid driver's license and reliability clearance are also necessary. Our philosophy of developing and training our team 'on the ground' not only creates a strong onboarding experience but also readies employees for future growth opportunities within the organization.

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    6 days ago

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    Halifax, Nova Scotia, Canada Eastlink Full time

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