Incident Management Specialist

3 weeks ago


Vancouver, British Columbia, Canada Peoples Trust Full time

About Peoples Trust

Peoples Trust is a boutique financial institution with a strong presence in the Canadian marketplace. Our mission is to deliver exceptional customer service, backed by extensive product knowledge and experience.

Our Culture

We value trust, creativity, and a willingness to adapt. Our people are our greatest asset, and we prioritize building strong relationships and focusing on strengths. We execute with passion and prioritize risk-based practices and procedures to remain risk intelligent and compliant.

About the Role

We are seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and team members involved in resolving incidents. You will respond to reported service incidents, identify the cause, and initiate the incident management process. You will prioritize incidents according to their urgency and influence on the business.

Key Responsibilities

  • Oversee the incident management process and team members involved in resolving incidents.
  • Respond to reported service incidents, identify the cause, and initiate the incident management process.
  • Prioritize incidents according to their urgency and influence on the business.
  • Produce documents outlining incident protocols, such as how to handle cybersecurity threats or correct server failures.
  • Collaborate with the incident management team to ensure all protocols are diligently followed.
  • Log all incidents and their resolution to identify recurring malfunctions.
  • Adjust the incident management process as required to ensure its effectiveness.
  • Communicate with upper management if major issues are found in the IT system.
  • Manage incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
  • Collaborate with management to gather and analyze operational information.
  • Track implementation progress and report back to management.
  • Review changes prior to the change advisory board for completeness.
  • Contact change requestors or implementors for additional change information.
  • Review and update change management processes as needed.

Requirements

  • 4+ years of experience in a relevant role.
  • Bachelor's degree in business administration, human resources, or a related field or qualified experience.
  • Thorough knowledge of and experience in incident management and change management principles and methodology (ITIL).
  • Proficiency in business management, statistics, analytics, and spreadsheet software such as ServiceNow ITSM.
  • Ability to influence others and achieve common goals.
  • At least three years' experience working in IT service management or a similar role.
  • Excellent managerial skills and ability to collaborate with team members.
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.

Compensation

Peoples Trust offers a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $105,000 and $115,000 per year, depending on the knowledge, skills, abilities, and experience of the chosen candidate. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

How to Apply

Help us get to know you better by answering our application questions. Your participation is expected as an essential part of our selection process.

Equal Employment Opportunity

Peoples Trust is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.



  • Vancouver, British Columbia, Canada Peoples Trust Full time

    About Peoples TrustPeoples Trust is a boutique financial institution with a strong presence in the Canadian marketplace. Our mission is to deliver exceptional customer service, backed by extensive product knowledge and experience.Our CultureWe value trust, creativity, and a willingness to take calculated risks. Our people are our greatest asset, and we...


  • Vancouver, British Columbia, Canada Peoples Trust Full time

    About Peoples TrustPeoples Trust is a boutique financial institution with a strong presence in the Canadian marketplace. Our mission is to deliver exceptional customer service, backed by extensive product knowledge and experience.Our CultureWe value trust, creativity, and a willingness to take calculated risks. Our people are our greatest asset, and we...


  • Vancouver, British Columbia, Canada Peoples Trust Full time

    About Peoples GroupPeoples Group is a boutique financial institution with a strong presence in the Canadian marketplace, boasting over 35 years of experience. Our mission is to deliver exceptional customer service, backed by extensive product knowledge and expertise.Our CultureAt Peoples Group, our values are built on trust, creativity, and a willingness to...


  • Vancouver, British Columbia, Canada Vancity Full time

    Incident Management Role OverviewThis position is responsible for managing and resolving IT incidents in a timely and efficient manner. The ideal candidate will have a strong understanding of IT service management principles and be able to work effectively with technical teams to resolve complex issues.Key ResponsibilitiesRespond to and resolve IT incidents...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAbout the Role:We are seeking an experienced Incident Manager to join our team at Vancity. As an Incident Manager, you will be responsible for leading the response to major incidents, coordinating resolution efforts, and improving incident management processes.Key Responsibilities:Respond to major incidents, assessing priority...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAbout the Role:We are seeking an experienced Incident Manager to join our team at Vancity. As an Incident Manager, you will be responsible for leading the response to major incidents, coordinating resolution efforts, and improving incident management processes.Key Responsibilities:Respond to major incidents, assessing priority...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAbout the Role:We are seeking an experienced Incident Manager to join our team at Vancity. As an Incident Manager, you will be responsible for leading the response to major incidents, coordinating resolution efforts, and improving incident management processes.Key Responsibilities:Respond to major incidents, assessing priority...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAbout the Role:We are seeking an experienced Incident Manager to join our team at Vancity. As an Incident Manager, you will be responsible for leading the response to major incidents, coordinating resolution efforts, and improving incident management processes.Key Responsibilities:Respond to major incidents, assessing priority...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAt Vancity, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for leading the response to major incidents, assessing priority based on definition and SLAs with technical teams, and communicating major incident updates to internal stakeholders.Key...


  • Vancouver, British Columbia, Canada Vancity Full time

    Job Title: Incident ManagerAt Vancity, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for leading the response to major incidents, assessing priority based on definition and SLAs with technical teams, and communicating major incident updates to internal stakeholders.Key...


  • Vancouver, British Columbia, Canada Vancity Full time

    Incident Management Role OverviewThis position is responsible for leading the incident management process, ensuring timely and effective resolution of major incidents impacting Vancity's services. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to work collaboratively with technical...


  • Vancouver, British Columbia, Canada Autodesk Full time

    Job SummaryThe Cybersecurity Incident Response Specialist will be responsible for monitoring, identifying, assessing, containing, and responding to various information security events in a large and complex environment. This role will analyze, triage, and report on these incidents and investigations for Autodesk.Key ResponsibilitiesMonitor and analyze...


  • Vancouver, British Columbia, Canada Vancity Full time

    Key Responsibilities:Manage and resolve complex technical incidents in a timely and efficient manner.Collaborate with cross-functional teams to identify and implement process improvements.Develop and maintain effective communication channels with stakeholders.Conduct regular post-incident reviews to identify areas for improvement.Ensure compliance with...


  • Vancouver, British Columbia, Canada CyberClan Full time

    CyberClan Job DescriptionCyberClan is a leading cybersecurity company established in 2006, with a team of experts dedicated to solving complex cyber security challenges. We specialize in providing Incident Response services to clients in the insurance, legal, and commercial sectors.Job Title: Incident Response CoordinatorSummary/Objective:Develop and...


  • Vancouver, British Columbia, Canada CyberClan Full time

    CyberClan Job DescriptionCyberClan is a leading cybersecurity company established in 2006, with a team of experts dedicated to solving complex cyber security challenges. We specialize in providing Incident Response services to clients in the insurance, legal, and commercial sectors.Job Title: Incident Response CoordinatorSummary/Objective:Develop and...


  • Vancouver, British Columbia, Canada Genpact Full time

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises...


  • Vancouver, British Columbia, Canada CyberClan Full time

    CyberClan Incident Response Coordinator Job DescriptionCyberClan is seeking a highly skilled Incident Response Coordinator to join our team. As an Incident Response Coordinator, you will be responsible for orchestrating a proactive and efficient response to security incidents, safeguarding the organization's assets, reputation, and operations to minimize...


  • Vancouver, British Columbia, Canada CyberClan Full time

    CyberClan Incident Response Coordinator Job DescriptionCyberClan is seeking a highly skilled Incident Response Coordinator to join our team. As an Incident Response Coordinator, you will be responsible for orchestrating a proactive and efficient response to security incidents, safeguarding the organization's assets, reputation, and operations to minimize...


  • Vancouver, British Columbia, Canada Autodesk Full time

    Job SummaryThe Security Incident Response Engineer is a critical member of our team, responsible for monitoring, identifying, assessing, containing, and responding to various information security events in a large and complex environment. This role requires a strong understanding of system security design, network/cloud security best practices, and in-depth...


  • Vancouver, British Columbia, Canada NTT DATA Full time

    Job Title: Major Incident ManagerJob Summary:We are seeking a skilled Major Incident Manager to oversee and facilitate ITIL-based service support and technical account management. The successful candidate will be responsible for managing and overseeing service delivery processes, including incident management, problem management, and resource...