Lead Supervisor

4 weeks ago


NiagaraontheLake, Ontario, Canada Tapestry, Inc. Full time
Acting Lead Supervisor I

As a key member of our team, you will be responsible for creating a high-energy sales and service-focused environment that exceeds Coach Service standards.

Key Responsibilities:

  1. Ensure all customers are being serviced according to the Coach approach standard.
  2. Inspire team members to meet and exceed performance standards.
  3. Maintain a confident and commanding floor presence.
  4. Act as an advocate for the team and create partnerships with team members.
  5. Represent the brand appropriately in all situations.

Requirements:

  1. Experience in a retail service environment in a position of management.
  2. Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
  3. Ability to communicate effectively with customers and staff and maneuver the sales floor.
  4. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and public holidays.

About Coach:

Coach is a modern luxury brand with a rapidly expanding global presence. We are committed to delivering exceptional customer experiences and driving business results through our team members.

What We Offer:

As a member of our team, you will have the opportunity to advance your career and develop your skills in a dynamic and supportive environment.



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