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Customer Service Ambassador
2 months ago
Job Title/Classification: Outlet Greeter
Job Type: Part-Time
Wage: $17.34
Department: Food and Beverage
Employment Type: Part-Time
Shift Assignment: TBD
Wages: Start Rate: $17.34; Hourly Rate: $19.51; 1-Year Rate: $21.68
# of Vacancies: 2
Job Summary:
We are seeking a customer-oriented, service professional to join our Food and Beverage team as an Outlet Greeter at Casino Rama. As an Outlet Greeter, you will be responsible for providing exceptional customer service and promoting a positive dining experience for our guests.
Key Responsibilities:
- Maintain a professional appearance and adhere to company grooming policy.
- Provide superior customer service and promote excellent employee relations with co-workers.
- Problem solve any potential guest or crew complaints and alert management on issues that need further follow-up.
- Recognize and use guest names at all times.
- Seat guests in a pleasant manner following department standards.
- Control guest flow of seating in the restaurant.
- Comply with all coupon and comp policies, sequences, and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow, and communication with VIP.
- Maintain cleanliness of restaurant lobby areas.
- Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork.
- Be knowledgeable about daily activities in the Hotel and the Casino.
- Be knowledgeable of all menu items offered in the restaurant.
- Help maintain an organized, safe, and clean outlet.
- Perform other duties as assigned.
Requirements:
- Previous customer service experience in a fast-paced environment in a similar role preferred.
- Ability to present an outgoing, confident, and personable attitude at all times.
- Reliable and dependable work ethic.
- Excellent verbal English communication skills.
- Ability to read and write in English.
- Excellent time management skills.
- Ability to efficiently and calmly multitask in a high-volume, fast-paced work environment.
- Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery, and other related service products from 2-44 lbs.
- Ability to walk and stand for prolonged periods (regular work shift 8 hours).
- Must have or be able to acquire Smart Serve certification.
- Understanding of guest flow and restaurant operations an asset.
- French language skills (verbal and written) are an asset.
What We Offer:
Gateway Casinos & Entertainment Limited is committed to providing a safe and inclusive work environment. We offer competitive wages, comprehensive benefits, and opportunities for career advancement.
How to Apply:
Apply within 7 days of the posting date. Follow us on our careers social media pages for the latest job postings and company news.
