We are seeking a highly skilled Hotel Night Auditor to join our team at 686949 NB LTD. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our hotel's front desk and night audit processes.

• Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
• Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing guest payments and resolving any discrepancies.
• Night Audit: Conduct thorough night audits, balancing cash and completing balance sheets, cash reports, and related forms to ensure accuracy and compliance.
• Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments to ensure efficient room allocation and minimize overbooking.
• Emergency Procedures: Follow established emergency and safety procedures to ensure the well-being of guests and staff.
• Clerical Duties: Perform various clerical tasks, including faxing, filing, photocopying, and answering telephone calls and messages.
• Special Needs Assistance: Assist guests with special needs, providing support and accommodations as required.
• Wakeup Calls: Contact guests to deliver requested wakeup calls and ensure they are aware of any important information or events.
• Housekeeping and Cleaning: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
• Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.

• Education: Secondary (high) school graduation certificate.
• Experience: Experience in a hospitality or customer service role is an asset.
• Language: Bilingual skills are required.
• Work Hours: 30 to 40 hours per week.