Keyholder - Square One
1 month ago
About the Role
We are seeking a highly motivated and customer-focused Keyholder to join our team at Square One. As a Keyholder, you will be responsible for delivering exceptional customer experiences and providing expert product knowledge to our customers.
Key Responsibilities
- Greet all customers with enthusiasm and professionalism, reflecting DECIEM's vision through excellent service.
- Determine customer needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Act as floor supervisor in management's absence to ensure store procedures and steps of the experience are being followed.
- Assist in the onboarding, training, and development of new employees.
- Manage customer feedback and queries.
- Assist in maintaining store standards of cleanliness and organization.
Requirements
- Love of beauty products and a passion for skincare.
- Comfortable in engaging customers and applying products with the customer while providing consultations.
- Ability to multi-task, while providing professional and outstanding customer service.
- Desire to thrive working in a team environment.
- Effective time management and communication skills.
What You'll Gain
As a DECIEM team member, you'll enjoy a range of benefits, including generous vacation and personal days, paid time off for new parents, and access to development grants and a LinkedIn Learning membership.
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