Senior Account Management Specialist

3 weeks ago


Ottawa, Ontario, Canada Mini Mall Storage Properties Full time
Job Title: Senior Specialist Account Management

At Mini Mall Storage Properties, we're committed to providing exceptional storage solutions to our customers. As a Senior Specialist Account Management, you'll play a vital role in delivering outstanding service while overseeing the effective operation and maintenance of our storage facilities.

Key Responsibilities:
  • Lead management and sales through various channels, including phone, online, and walk-in
  • Address customer inquiries, concerns, and complaints promptly and professionally
  • Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines
  • Use market knowledge to understand customer demographics and local competitors for pricing strategy development
  • Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions
  • Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality
  • Perform light facility maintenance duties, such as snow removal and landscaping
Requirements:
  • Basic computer skills, including Microsoft Office proficiency
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts
  • Meticulous attention to detail in unit inventory management, brand standards, and security protocols
  • Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation
About Us:

We're a community with a shared ambition to unify our teams and customers. With the support from your teammates and senior leadership, you'll be empowered to do things differently, grow personally and professionally, and bring your whole self to work. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.



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