Keyholder - Store Operations Manager

3 weeks ago


Ottawa, Ontario, Canada Torrid Full time
About the Role

As a Keyholder at Torrid, you will play a vital role in ensuring the success of our stores by providing exceptional customer service, driving sales, and maintaining a clean and inviting store environment.

Key Responsibilities
  • Store Operations: Assist the store management team in performing daily opening and closing operations, ensuring the store is running smoothly and efficiently.
  • Sales and Customer Service: Provide an amazing shopping experience for our customers by using your sales, promotion, and product knowledge to drive add-on sales and build customer loyalty.
  • Merchandise Strategies: Support the management team in implementing merchandise strategies, ensuring the store is always stocked with the latest and greatest products.
  • Team Leadership: Assume responsibility of all store operations when the store management is out of the store, acting as the Manager on Duty and leading the team to success.
  • Flexibility: Be able to work a flexible schedule, including holidays, nights, and weekends, to meet the needs of the store and our customers.
Requirements
  • Experience: Previous specialty/apparel retail management experience, preferably in a similar role, with a proven ability to lead teams to success and drive sales.
  • Skills: Ability to multitask in a fast-paced environment, commitment to creating an amazing customer experience, and flexibility to adapt to changing situations and priorities.
  • Physical Requirements: Able to stand and walk around during scheduled hours, pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
What We Offer
  • Benefits: Comprehensive package of benefits, including flexible schedules, associate discount, monthly bonus potential, mental health resources, and employee stock purchase program (ESPP).


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