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Customer Service Representative

2 months ago

Inuvik, Canada Northern Property REIT Full time

About Northern Property REIT

We are a dedicated team committed to creating exceptional experiences for our guests and residents. Our mission is to provide a warm and welcoming environment that exceeds expectations.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Northern Property REIT. As a Guest Service Agent, you will be the face of our hotel, ensuring every guest has a memorable stay.

Key Responsibilities

  • Guest Check-in and Check-out
    • Welcome and check-in guests in a friendly and professional manner
    • Handle guest payments and inquiries in a timely and efficient manner
  • Room Assignments and Reservations
    • Coordinate with housekeeping and maintenance for guest needs
    • Manage reservations and room assignments to ensure seamless guest experiences
  • Guest Services and Support
    • Assist guests with hotel services and travel information
    • Conduct bookkeeping tasks and nightly audits to ensure accuracy and compliance
  • Guest Relations and Communication
    • Maintain guest records and address any concerns in a professional and courteous manner
    • Provide exceptional customer service to ensure guest satisfaction and loyalty

Requirements

  • Customer Service Skills
    • Strong customer service and communication skills to handle guest inquiries and concerns
  • Professionalism and Teamwork
    • Professional demeanor and appearance to represent Northern Property REIT
    • Effective problem-solving abilities to resolve guest issues in a timely manner
  • Organizational and Time Management Skills
    • Organized, detail-oriented, and able to multitask to manage multiple guest requests and tasks
    • Flexible availability, including evenings, weekends, and holidays to ensure 24/7 guest support

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional service and making a positive impact, we invite you to apply by submitting your resume.