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Coach Operator

3 months ago

North Bay, Canada Ontario Northland Full time

POSITION: Coach Operator

REPORTS TO: Operations Supervisor

DEPARTMENT: Passenger Services

LOCATION: North Bay

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is a provincial agency dedicated to providing essential transportation services. With over 900 skilled professionals and a rich history spanning more than 120 years, we take pride in our heritage and our connection to the communities we serve. Our mission is to advance as a respected leader in the transportation sector. We offer competitive salaries, comprehensive benefits, a defined benefit pension plan, paid vacation, and personal leave days, along with discounted travel on our bus and rail services.

We invite you to join our team as a Coach Operator. This role presents an exciting opportunity for individuals who are customer-oriented and motivated by a desire to assist others.

Our Coach Operations focus on transporting individuals across Ontario, and we are committed to delivering reliable and efficient service. We seek staff who can help us achieve these objectives.

As a representative of Ontario Northland, you will have the chance to travel throughout Ontario.

WE ARE LOOKING FOR CANDIDATES WHO DEMONSTRATE THE FOLLOWING:

  • Safe driving practices
  • Outstanding face-to-face customer service skills
  • A strong commitment to the community
  • Effective listening and communication abilities with a positive demeanor
  • Personable and respectful interactions with others
  • Resourcefulness
  • Resilience in challenging situations
  • Calmness under pressure and patience
  • Strong conflict resolution and de-escalation skills
  • Good judgment
  • Willingness to work overnight shifts
  • A passion for driving and travel

MAJOR DUTIES/ RESPONSIBILITIES:

  • Safely operates the coach using defensive driving techniques, adheres to schedules, and makes designated stops along the assigned route.
  • Greets passengers warmly and courteously, providing information about routes, schedules, and transfer points.
  • Assists passengers with securement systems, ramps, and lifts, and announces arrivals at major locations using a microphone while driving.
  • Collects tickets through an electronic fare collection system.
  • Conducts pre-trip inspections to ensure the coach is ready for operation.
  • Maintains accurate MTO Hour of Service Logs and complies with MTO Hours of Service regulations.
  • May provide charter services across Canada and the U.S.
  • Follows uniform regulations and other policies set by ONTC.
  • Demonstrates punctuality, reliability, and regular attendance to contribute to the effective delivery of transportation services.

REQUIREMENTS:

  • Strong customer service orientation
  • Secondary School Diploma or General Education Diploma (GED)
  • Valid A, B, C, or D class driver's license with a Z endorsement (training provided for license upgrades)
  • Clean Driver's Abstract
  • Valid passport
  • Ability to lift up to 75 lbs
  • Flexibility to adapt to changing work schedules
  • Commitment to Company Health and Safety policies
  • Knowledge and experience in the Motor Coach Service industry is an asset
  • Proficiency in both English and French is an asset

BACKGROUND INVESTIGATION: The successful candidate will be required to pass a criminal record check, employment references, and education verification.

CLOSING DATE: Positions are filled on an ongoing basis. We appreciate all applicants' interest; however, only those selected for an interview will be contacted. Qualified individuals are encouraged to apply in writing with a current cover letter and resume (submitted as one document).

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please reach out to Human Resources for assistance.

Job opportunities are also available in French. Visit our careers website for more information.