Part-Time Educator | Morgan Crossing

3 weeks ago

Surrey, Canada Disability Solutions Full time
Description & Requirements

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities of the Job

Guest (i.e., Customer) Experience

  • Interact with guests to ensure a great guest experience in a manner that values guests' time.
  • Assess guests' needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.


Working with Others

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.


Operations

  • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.


Key Skills & Core Values You Bring

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging


Job Requirements

Eligibility

  • Must be legally authorized to work in the country in which the store is located
  • Must be 18 years of age or older
  • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
  • Must have the ability to travel to assigned store with own transportation methods


Availability

  • Willing to work a flexible schedule including evenings, weekends, and holidays


Other Willingness Requirements

  • Willing to work in an environment with bright lights and loud music
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Willing to move boxes weighing up to 30 lbs (13.6 kg)
  • Willing to work as part of a team and also complete some work independently


Job Assets (i.e., nice to have; not required)

  • Education: High school diploma, GED, or equivalent


In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Compensation & Benefits Package

Base Pay Range: $17.75- $20.43/hour, subject to minimum wage in the location
Target Bonus: $3.00/hour
Total Target Base Pay Range: $20.75- $23.43/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)


Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Qui nous sommes

lululemon est une entreprise innovante de vêtements performants pour le yoga, la course à pied, l'entraînement et d'autres activités sportives. En fixant les standards en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à grandir, à se connecter et à se sentir bien. Nous devons notre succès à notre produit innovant, à l'importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous établissons dans chaque communauté où nous nous trouvons. En tant qu'entreprise, nous nous efforçons de créer un changement positif pour construire un avenir sain et prospère. Cela consiste notamment à créer un environnement équitable, inclusif et axé sur la croissance pour notre personnel.

Résumé du poste

Le rôle d'éducateur constitue la base du succès de notre organisation. Les éducateurs sont des experts dans la création d'un service à la clientèle de première classe, autrement dit d'une expérience-invité, dans nos magasins de détail. Ils sont tenus de créer des liens avec nos invités, en donnant de l'éducation de première qualité sur les produits et en parlant avec authenticité de notre communauté et de notre culture.

Responsabilités principales liées au poste

Expérience-invité (« invité » signifie ici « client »)

  • Interagir avec les invités afin de leur offrir une excellente expérience, tout en respectant leur rythme.
  • Ãvaluer les besoins des invités afin de leur fournir des solutions et un soutien personnalisés et efficaces en matière d'achat et de retour.
  • Fournir une éducation technique sur le produit en expliquant la valeur et les avantages de ce dernier.
  • Faciliter une expérience-invité harmonieuse du début à la fin, en effectuant des transactions précises et rapides avec les invités et en exécutant des programmes omnicanaux pertinents pour le marché (par exemple, achat en ligne/ramassage en magasin, ventes par téléphone et options d'expédition depuis le magasin) selon les normes de l'entreprise.
  • Se déplacer de manière dynamique sur le plancher afin d'interagir en permanence avec les invités et de répondre à leurs besoins ou à ceux du magasin.
  • Recevoir les rétroactions des invités et collaborer avec le leadership du magasin pour prendre les mesures appropriées et « arranger les choses » en faveur des invités.


Travailler avec les autres

  • Contribuer à un environnement d'équipe respectueux et inclusif en accueillant et en célébrant les différences afin de garantir une expérience positive et engageante pour tous les membres de l'équipe et les invités.
  • Ãtablir des relations encourageantes et productives avec tous les membres de l'équipe.
  • Collaborer avec les membres de l'équipe pour assurer une expérience-invité optimale et soutenir les opérations du magasin.


Opérations

  • Effectuer les tâches de présentation des produits (par exemple, remettre les articles en place, réapprovisionner ou ajouter des articles épuisés sur le plancher à partir des stocks, déstocker ou déplacer des articles) selon les normes de l'entreprise.
  • Utiliser la technologie en magasin pour soutenir les opérations du magasin et offrir des expériences-invités agréables.
  • Effectuer les tâches de nettoyage nécessaires tout au long du quart de travail afin de maintenir l'environnement de luxe du magasin.
  • Comprendre et adhérer aux politiques et procédures de sécurité du personnel afin de maintenir un environnement de travail sécuritaire.
  • Effectuer le travail conformément aux politiques, procédures et lois ou règlements applicables.


Compétences clés et valeurs fondamentales que vous apportez

  • Inclusion et diversité: Crée/soutient un environnement inclusif qui valorise/célèbre les différences
  • Intégrité/honnêteté: Se comporte de manière honnête, équitable et éthique
  • Expérience-invité: Aime travailler et entrer en contact avec les invités, les comprendre et les aider.
  • Responsabilité personnelle : Accepte la responsabilité de ses actes; fait preuve de fiabilité.
  • Conscience de soi : Est conscient de la façon dont les mots ou les actions peuvent être perçus par les autres ou les affecter.
  • Collaboration et travail d'équipe : Travaille de manière productive avec les autres pour atteindre les objectifs; recherche des perspectives diverses.
  • Enthousiasme : Est enthousiaste à l'égard de son propre travail; cherche des moyens de rendre le travail amusant et intéressant.


Exigences du poste

Admissibilité

  • Ãtre légalement autorisé à travailler dans le pays dans lequel le magasin est situé.
  • Ãtre âgé de 18 ans ou plus
  • Posséder la preuve du droit au travail et la preuve des exigences législatives locales associées (Europe, Moyen-Orient, Afrique uniquement).
  • Avoir la capacité de se rendre au magasin assigné en utilisant ses propres moyens de transport.


Disponibilité

  • Ãtre prêt à travailler selon un horaire flexible, y compris les soirs, les fins de semaine et les jours fériés


Autres exigences en matière de volonté

  • Ãtre prêt à travailler dans un environnement avec des lumières vives et de la musique forte.
  • Ãtre prêt à se déplacer à travers un magasin pendant la majeure partie du quart de travail, afin de servir les invités et d'accomplir les tâches.
  • Ãtre prêt à déplacer des boîtes pesant jusqu'à 13,6 kg (30 lb).
  • Ãtre prêt à travailler au sein d'une équipe mais aussi à effectuer certaines tâches de manière indépendante.


Atouts pour l'emploi (c.-à-d., souhaitable mais pas obligatoire)

  • Ãducation : Diplôme d'études secondaires, formation générale, ou équivalent


Conformément à notre mission, n'hésitez pas à nous contacter à l'adresse accommodations@lululemon.com si vous avez des questions sur la manière dont vos compétences uniques peuvent correspondre aux exigences de ce poste, avec ou sans accommodement raisonnable. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature de votre question ou demande.

Rémunération et avantages sociaux

Plage salariale de base: 17,75 $ à 20,43 $/heure, assujetti au salaire minimum du lieu
Prime cible: 3,00 $/heure
Plage salariale de base totale: 20,75 $ à 23,43 $/heure

Les offres de rémunération de lululemon sont axées sur une philosophie de paie selon le rendement qui récompense le rendement exceptionnel individuel et des équipes. La rémunération de base est fondée sur l'emplacement du marché et peut varier selon les connaissances, les compétences, l'expérience et l'équité interne liées au poste. Dans le cadre de notre offre, les employés permanents à ce poste peuvent être admissibles à notre programme de primes annuelles concurrentielles, en fonction des exigences d'admissibilité du programme.

Chez lululemon, notre priorité est d'investir dans nos collaborateurs trices. Nous croyons que lorsque la vie va bien, le travail va bien. Nous nous efforçons de devenir l'entreprise qui attire les leaders inclusifs en leur offrant la possibilité de se perfectionner et de favoriser le bien-être de tous. Afin d'exprimer notre reconnaissance à nos équipes pour leur rendement et leur engagement, nos offres de primes totales incluent également des éléments de soutien du développement professionnel, du bien-être et de la croissance personnelle:
  • régimes étendus de prestations de soins médicaux, dentaires et de santé mentale;
  • congés payés;
  • cotisations de l'entreprise aux régimes d'épargne et de retraite;
  • généreuses remises pour les employés;
  • des cours de conditionnement physique et de yoga;
  • un programme « jeunes parents » hors pair;
  • riche catalogue d'offres de cours de développement;
  • réseaux de personnes, programmes de mentorat et série de leadership (entre autres).

Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d'admissibilité. L'entreprise se réserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans préavis.

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