Analyst, Business Line Controls

The Analyst, Business Line Controls supports the operational control framework within the Residential Lending (RESL), Retail Products or Specialized Lending business line. This role is responsible for assisting in the execution of control activities, identifying and reporting operational risks, and supporting compliance with internal policies and external regulations. As part of the Strategy, Governance and Controls team, the Analyst contributes to the effectiveness of Manulife Bank’s first line of defense by maintaining accurate documentation, performing control testing, and supporting continuous improvement initiatives.

Position Responsibilities

- Lead the execution and documentation of regulatory and operational control procedures within the RESL Lending, Retail Products or Specialized Lending business line.

- Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.

- Complete control testing activities and identify gaps or areas for improvement.

- Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.

- Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.

- Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.

- Provide support during internal and external audits, including gathering evidence and responding to inquiries.

- Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

- 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications

- Strong analytical and problem-solving skills with attention to detail.

- Effective communication and interpersonal skills, with the ability to work collaboratively across teams.

- Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.

- Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.

When you join our team

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

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マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。

Referenced Salary Location: Waterloo, Ontario

Working Arrangement: ハイブリッド勤務

Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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