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Transfers Service Representative
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Transfers Service Representative page is loaded## Transfers Service Representativelocations: Toronto Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: J64118# **Job Description****Please note : This is a CONTRACT opportunity until April 30th, 2026.****Current Work Authorization is required for all openings.****The in-office schedule for this role will 4 times a week in office for training (first 2 weeks) and then moving to a 2 times a week in office for the remainder of your contract.**Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.**Overview:**We are seeking detail-oriented contract employees to assist with customer service activities related to account transfers. This role focuses on outbound phone calls to other financial institutions to follow up on the status of transfer requests, ensuring timely and accurate completion.**Key Responsibilities:*** Make outbound calls to financial institutions to confirm and update the status of account transfer requests.* Document all interactions and updates accurately in internal systems.* Escalate issues or delays to the appropriate team for resolution.* Maintain professionalism and adhere to compliance standards during all communications.**Qualifications:*** Strong verbal communication and customer service skills.* Ability to work independently and manage time effectively.* Attention to detail and accuracy in documentation.* Previous experience in financial services or call center environment is an asset.* Completed Post Secondary Education or equivalent work experience.**Competitive Pay for Specialized Talent*** This contract role offers a **flexible, hourly compensation model** that reflects your expertise and the value you bring. The hourly rate ranges from **$26.00 to $29.00** based on experience and qualifications.* We offer **market-aligned rates** that recognize the specialized skills and agility required for this role.* We’re proud to offer a compensation package that aligns with **provincial pay transparency requirements**.* This posting is for an **existing vacancy** within our organization.**Fidelity Canada is an equal opportunity employer**Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.**Accommodation during the application process**Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.**No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.****We are proud to be recipients of the following:****Awards****• Canada's Top 100 Employers** o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People **• Great Place To Work Certified** o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams**• LinkedIn Top Companies in Canada** **• Human Resource Director (HRD) - Best Place To Work** o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer**Designations** • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR TeamFidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.caFidelity respects the privacy of your information. Click for a .
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