Service Centre Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description
About the Role:Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management.
Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement.

Key Responsibilities
may include:Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Key Responsibilities
Direct manpower, materials & work activity to achieve plant output to planned levels.
Manage performance on productivity, quality and safety.
Direct, coach, train and develop team members to meet corporate strategic goals and safety initiatives.
Conduct employment interviews and ensure compliance with new hire practices.
Manage shift payroll and submission.
Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors.
Local Safety Champion and Co-Chair of the JHSC.
Collect, validate & record key plant output information.
Provide leadership for continuous improvement initiatives.
Manage GRTW programs and Claims Management.
Desired Skills and Knowledge:Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
Experience with recruitment, hiring, discipline and termination processes.
Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets.
QualificationsEducation: Bachelor’s degree or College DiplomaExperience5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
Experience with formal safety programs, required.
CHEP experience an asset.
Maintenance programs and knowledge of regulatory environment an asset.

What We Offer
Employee PackageCompetitive Pay & Annual Bonus StructureBenefits Day 1Paid Time Off plus Holiday ObservancesMaternity and Parental Top Up.
RRSP w/ company match (up to 5%)FREE company-paid vision, short-term disability, and life insuranceFREE company-provided PPE and safety equipmentTuition reimbursement, parental leave, profit sharing, and moreLanguages:Required: English Desirable: FrenchBase pay range is $64,000
- 88,000 annuallySalary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.
Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.-Fonction