Team Lead Blood Operations Driver

2 weeks ago

Oakville, Ontario, Canada Versiti Full time
Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enabling life-saving gifts from our donors, and providing the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services, and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Accountable for the on-time delivery of own work and that of others. Responsible for direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products, and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer-focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.

Total Rewards Package

Benefits: Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, and others.

Responsibilities

- Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment.
- Travels to other collections sites, as determined by business need.
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provides feedback and follows through with team members and supervisors.
- Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
- Establishes and builds relationships with donors and sponsors.
- Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
- Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership, and service recovery.
- Trains and mentors team members in all aspects of the role.
- Performs donor screening (collects donor histories) and mini-physical.
- Performs phlebotomy, including automation (Alyx and/or Trima).
- Prepares and packs units for transport.
- Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions, and mitigates situations.
- Rebooks donors for future donation appointments and facilitates rebooking process.
- Transports or carpools staff.
- May transport supplies and equipment.
- With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies, and equipment and arrives at the site on time.
- Leads drive set-up.
- Creates a safe environment for donors and fellow staff members and maintains safety awareness of the team.
- Responsible for achieving team automation goal including recruiting and converting donors for automation.
- Operates, troubleshoots, and performs routine maintenance on equipment.
- Maintains product integrity and ensures proper identification of all donors.
- Maintains organization of departmental records, as needed.
- May participate in validation of new processes or new equipment.
- Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
- Reviews quality results and escalates issues and concerns.
- Performs root cause analysis, review, and reporting with leadership.
- Uses SOS to troubleshoot.
- Other duties, as assigned.
- Understands and performs in accordance with all applicable regulatory and compliance requirements.
- Complies with all standard operating policies and procedures.

Qualifications

Education:

- High School Diploma required
- GED required

Experience:

- 1-3 years of phlebotomy experience preferred
- A combination of a health care degree, certification required
- 4-6 years typically requires a minimum of 5 years of job-related experience required

Knowledge, Skills, and Abilities:

- Valid driver's license with prior driving experience required
- Demonstration of effective problem solving and good judgment in selecting methods and techniques for obtaining solutions required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required
- Must have basic mathematical aptitude required
- Ability to apply judgment to written or oral instructions required
- Ability to organize work to provide productive workflow required
- Flexibility to work independently and with a team required
- Has strong attention to detail required
- Must have good communication skills, including the ability to provide constructive criticism to peers required
- Possesses legible handwriting required
- Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra required

Licenses and Certifications:

- Valid driver's license required

Tools and Technology:

- Vehicle navigation system required
- Personal Computer (desktop, laptop, tablet) required
- General office equipment (computer, printer, fax, copy machine) required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook) required
- Screening equipment including:
• Lancet
• Sphygmomanometer (BP cuff)
• Temperature probe
• Hemoglobin analyzer required
- Phlebotomy collection equipment including:
• Blood mixer
• Trima
• Alyx required

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