Workforce Planning Analyst — Hybrid, Growth

A leading financial corporation in Quebec is seeking a Workforce Planning Analyst to drive operational excellence and enhance customer experiences. The role involves ensuring service level objectives are met and spearheading innovative strategies. Candidates should display strong communication skills and a passion for innovation. Bilingualism in French and...

Workforce Management (WFM) Analyst page is loaded## Workforce Management (WFM) Analystlocations: Laval, Quebec, CAN: Québec, Quebec, CAN: Montréal, Quebec, CAN: St-Hyacinthe, Quebec, CANtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R *Our employees are at the heart of everything we do. Together, we help people, businesses, and society...

Workforce Management Analyst (WFM) Join Intact as a Workforce Management Analyst. Be among the first 25 applicants. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our...

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

About the roleAs a Workforce Management Analyst, you will play a key role in the daily operations of our contact centers. You will be responsible for monitoring, analyzing, and adjusting activities in real-time to ensure compliance with service levels, performance agreements, and customer satisfaction.What you'll do here:Monitor queues, key performance...

A prominent technology firm in Canada is seeking a Workforce Management Specialist to join their dynamic team in Laval, Quebec. The successful candidate will be responsible for monitoring service quality, preparing forecasts, and guiding senior analysts in workforce planning. This role requires at least three years of workforce management experience and the...

Join to apply for the Workforce Management (WFM) Analyst role at Intact . 4 days ago: Be among the first 25 applicants. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living...

A leading insurance firm in Quebec, Canada is seeking a Workforce Management Analyst to ensure operational efficiency in contact centers. The ideal candidate will monitor service levels, make real-time adjustments, and communicate effectively with stakeholders. With a focus on analytics, this role requires proficiency in Excel and reporting tools like Power...

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

A leading financial services company in Quebec seeks a Workforce Management Analyst to enhance our contact center operations. The ideal candidate will monitor performance, implement adjustments, and collaborate with partners to ensure high service levels. This role values analytical capabilities and offers a supportive work environment with diverse benefits....