Lead Business Analyst

1 week ago

London, Ontario, Canada TechAlliance of Southwestern Ontario, London Economic Development Corporation Full time
The Lead Business Analyst will collaborate with a variety of business partners to identify opportunities in our business processes and implement solutions to achieve operational excellence and quality of the service experience. This role develops new and updating existing processes, facilitates working sessions, implements process changes, tests/verifies process changes for effectiveness, and manages the people side of change.

What you will do:

- Lead process improvement efforts and the business side of system enhancements.
- Document current and future state using BPMN 2.0.
- Conduct analysis to evaluate and define business problems and identify root cause.
- Conduct cost benefit analysis to size and/or validate problem statements and solutions and establish key performance indicators.
- Analyze impact of proposed solution across the business, develop process diagrams and procedural documents, and present to stakeholders.
- Collaborate with business partners to gather business requirements and create high level system design that meets business objectives.
- Engage business partners throughout the initiative and provide input on business impacts to processes, training and communication.
- Develop and execute test plans for user acceptance testing.
- Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation.
- Communicate process impacts to stakeholders to ensure they understand process outcomes.
- Develop post-implementation verification plans and monitor to ensure the change is adopted and the benefits are realized.
- Perform ad-hoc process audits, document findings and coordinate implementation.
- Manage the people side of change to achieve a desired state of operational excellence (through communication, coaching, transition and training, and resistance management).

What you will bring:

- 5+ years in a business analyst or process improvement related role
- Degree in Business Administration and/or Business Analyst diploma required
- Certification in change management and project management beneficial
- Experience in group insurance is an asset
- Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected Information, assets or work sites as outlined by the Government of Canada website
- Ability to work independently and under pressure and adhere to deadlines
- Highly self-motivated with keen attention to detail
- Self-learner who can embrace and pick up new technologies
- Ability to coach and mentor Business Analysts on continuous improvement concepts
- Demonstrated ability to affect change through influence and partnership
- Powerful and effective communicator, both verbal and written
- Ability to create and deliver powerful presentations
- Experience in business process modeling and process re-engineering
- Strong analytical, troubleshooting, problem-solving and follow-through abilities
- Ability to break down complex situations, identify and resolve root causes

The base salary for this position is between $63,500 - $117,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e., annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life - Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 3196

Category: Customer Service and Administration

Location: Winnipeg, MB, CA London, ON, CA Toronto, ON, CA

Date: Mar 25, 2025

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