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Licensed Assistant Manager-Oakville, ON-LensCrafters
4 weeks ago
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES & RESPONSIBILITIES
1. Welcome all customers, set expectations with customers.
2. Custom fit glasses and precisely place prescription in lenses.
3. Act as a leader in optical acumen.
4. Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs.
5. Assist team with complex product needs and prescriptions.
6. Accurate and thorough use of technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools.
7. Proactive, explore root cause of issues, forward-thinking, ensure customers are satisfied and expectations are exceeded, solution-driven.
8. Ability to multi-task, prioritize and manage time with competing priorities.
9. Strive to achieve exceptional results on Brand KPIs and competencies.
10. Take pride in store appearance, help to keep store clean, attractive and organized.
11. Inform management of safety opportunities; demonstrate safe work practices.
12. Resourceful, self-motivated with a desire for continual learning, improvement and results.
13. Adhere to company policies and procedures, including discounts, promotions and inventory management.
BASIC QUALIFICATIONS
1. High School graduate or equivalent.
2. State Licensure.
3. Optical dispensing experience.
4. Strong customer service skills: communicator, listener and team builder.
5. Knowledge of current store merchandise.
6. Strong basic math skills.
7. Awareness of current fashion trends.
8. Selling skills – ability to use and carry an iPAD/tablet.
9. Familiarity with POS, computers and calculators.
10. Embrace new technology and change.
PREFERRED QUALIFICATIONS
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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