IT Process Analyst

3 days ago

Montreal, Canada Alteo Inc. Full time

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal. Hybrid: 6 days in the office per month. You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.

Responsibilities

- Support teams in defining processes that must be reproducible across all teams

- Document and propose reusable templates for the operational processes of multiple software solutions

- Research existing information or gather this information from multiple stakeholders

- Identify inefficiencies and propose continuous improvements

- Adapt ITIL processes to make them lighter and compatible with agile cycles

- Ensure that changes are well documented and validated without slowing down agile deliveries

- Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives

Profile

- Bachelor's degree in computer science or equivalent

- 5+ years of relevant experience in an IT department

- Solid experience in defining and implementing processes

- Experience in a context of technological change

- Concrete experience in complex and political environments

- Concrete experience in the implementation of complex solutions, ideally between different organizations

- Significant experience in ITIL environments

- Good understanding of change management principles

- Ability to work in ambiguous situations, identify sticking points, and escalate them

- Ability to approach people, pose clear problems, and get people to determine a solution

- Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.

- Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).

- Cobit knowledge (asset)

- Experience in a DevOps environment and SAFe Agile methodologies (asset)

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