Estimator / Project Manager

Reporting to the General/Operations Manager, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project including obtaining quotes from sub-trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The EPM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The EPM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Project Management

1. Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
2. Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
3. Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
4. Confirm deductibles with the client and obtain payment prior to starting repairs
5. Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
6. Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
7. Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
8. Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
9. Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
10. Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
11. Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
12. Coordinate the permit process by reviewing permit applications, and received permits for accuracy
13. Prepare and maintain timely and accurate documentation, reports and other materials
14. Track and review sub-trade quotes, estimates, changes and requests for payment

Communications

1. Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
2. Establish effective onsite communications and progress reporting processes with sub-trades and clients
3. Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible

General

1. Attend scheduled production meetings
2. Participate in 'on-call' rotations
3. Keep management abreast of any concerns or opportunities
4. Attend industry events as required
5. Mediate and resolve disputes and code issues
6. Ensure compliance with health and safety and reporting requirements
7. Maintain professional conduct and appearance in all client facing activities
8. Ensure high standards of workmanship and efficiency
9. Establish positive rapport with clients when possible
10. Provide an exceptional level of service that exceeds the expectation of the client
11. Conduct all work in accordance with company safety policies
12. Adherence to all company workplace policies
13. Attend courses and seminars as required by management
14. Obtain certifications as required by management
15. Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

1. Ability to read blueprints, schematics, field drawings and plans
2. A solid understanding of all construction trades and construction techniques
3. Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
4. Demonstrated success in project delivery and execution of project management methods
5. Strong management, delegation, planning and leadership skills
6. Highly effective negotiation, diplomatic and conflict resolutions skills
7. Excellent facilitation of meetings, feedback sessions and briefings in order to create consensus among stakeholders
8. Flexibility to adjust to shifting priorities and deadlines
9. Demonstrated ability to exercise necessary cost control measures.
10. Effectiveness in the areas of construction safety and productivity
11. Effective communication skills both written and verbal
12. Ability to engage clients and deliver excellent service
13. Thorough decision making skills
14. Highly organized, strong attention to detail and ability to multi-task
15. Demonstrated sound work ethics
16. Proven ability to build and maintain strong working relationships
17. Flexible, adaptable and able to work effectively in a variety of settings
18. Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
19. Team player that fosters team-based learning
20. Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred:

1. Completion of a Construction, Building Technology Diploma or Engineering Degree
2. Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
3. IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management.

Job related experience required: n/a

Technical Requirements

Software: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, Xactanalysis

Other: n/a

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions. The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.

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