Aviation Technical Customer Support Representative
2 weeks ago
1510 Tower St, Abbotsford, BC V2T 6H5, Canada
Job Description
Posted Friday, October 11, 2024 at 10:00 AM
Conair is the largest, privately owned, fixed-wing aerial firefighting company in the world, operating a fleet of 70 specialized aircraft to fight forest fires. We have been supporting government agencies around the globe for over 50 years, with a reputation of providing service excellence, making us an industry leader. We are aerospace engineering experts, creating 15 different airtanker types, converting hundreds of aircraft into airtankers. We are aviation maintenance experts, performing repair, maintenance and overhaul on our fleet. The culture at Conair is built on teamwork, with a commitment to people, safety and service. We are proud of who we are, what we do and how we do it, protecting our world from wildfires.
We currently have an opening for a full-time permanent Customer Service Representative based in Abbotsford, British Columbia, Canada.
The Customer Service Representative will be responsible for responding to customer technical inquiries and parts requirements. The incumbent will act as the first point of contact, will not only provide technical support but also proactively manage customer relationships, ensuring a seamless experience.
In this role your duties will include the following:
- Act as the primary point of contact for customers, handling technical and service-related inquiries.
- Coordinate with the engineering team to ensure timely and accurate responses to customer issues, including aircraft modifications, certifications, and system performance.
- Build and maintain strong customer relationships, promoting a customer-first mindset and identifying areas for improved service.
- Actively manage the overall customer experience, anticipating needs and ensuring a high level of satisfaction throughout their interaction with Conair.
- Collaborate with internal teams to streamline and enhance customer service processes. Provide feedback for improving service quality and resolving recurring issues.
- Maintain accurate records of customer interactions, service requests, and resolutions. Generate reports on customer service performance indicators and contribute to improvement initiatives.
- Work with engineering, production, and sales teams to ensure customer needs are fully understood and met, particularly in areas related to parts, repairs, and modifications.
- As needed, serve as a field representative during customer visits, technical meetings, or when assisting with Aircraft on Ground (AOG) issues.
We are looking for someone with:
- Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences.
- Strong knowledge of manufacturing, maintenance, repair and modification of aircraft or aviation systems and components.
- Ability to develop estimates and quotations for labor and materials.
- Strong analytical and problem-solving skills, particularly in time-sensitive situations.
- Proficient in building and maintaining positive customer relationships.
- Exceptional organizational skills, able to manage multiple tasks and prioritize in a dynamic work environment.
- Ability to maintain professionalism and customer focus under pressure, ensuring compliance with safety, security, and company policies.
- Excellent Computer Skills: word processing, spreadsheet and database programs.
- The ability to organize one's workload effectively and work well under the pressure of a deadline.
Training/Education:
- Completion of Grade 12.
- Diploma from a recognized college in aircraft maintenance.
- Previous employment experience of an AME 5 or its equivalent.
- Supervisory experience.
If you are qualified and interested in this position, please submit your resume to comework@conair.ca with Customer Service Representative in the subject line.
Must be legally entitled to work in Canada (Canadian citizenship or permanent residency)
#J-18808-Ljbffr
-
Customer Service Agent
3 days ago
Abbotsford, British Columbia, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...
-
Manager Aircraft Sales
2 weeks ago
Abbotsford, British Columbia, Canada Innotech Execaire Aviation Group Full timeA premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparalleled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a...
-
Aviation Engineer Technician
7 days ago
Abbotsford, British Columbia, Canada Conair Group Full timeWe are seeking an Aviation Engineer Technician to join our Operations team. As an AME-M, you will work under supervision and with detailed instruction maintaining fleet aircraft. Your duties will include completing all maintenance and paperwork on base aircraft during operating season, fostering a strong working relationship with customers, pilots, and crew,...
-
HVAC/Hydronic Technical Sales Representative
3 days ago
Abbotsford, British Columbia, Canada EMCO Corporation Full timeJob Description As an HVAC/Hydronic Technical Sales Representative, you will be responsible for maintaining and growing the heating, ventilation, and air conditioning market. Your goal is to provide the highest level of customer service by providing advice, technical product information, recommendations, and installation support. In addition, you will...
-
Aviation Maintenance Expert
5 days ago
Abbotsford, British Columbia, Canada Saxon Aerospace Full timeAbout the RoleWe are seeking an experienced Aircraft Maintenance Engineer to join our team at Saxon Aerospace.The successful candidate will be responsible for maintaining fleet aircraft, working under supervision and with detailed instruction. This role includes working in Abbotsford and includes responsibilities such as:Carrying out routine maintenance...
-
Aviation Program Coordinator
11 hours ago
Abbotsford, British Columbia, Canada Conair Group Full timeWe have an exciting opportunity for an Aviation Program Coordinator to join our team at Conair Group. In this role, you will be accountable for the airworthiness program of an aircraft fleet and will ensure the accuracy of this program is maintained.About the Key ResponsibilitiesAccountable to develop, manage, and maintain the accuracy of the maintenance...
-
3 Days Left) Manager Aircraft Sales
2 weeks ago
Abbotsford, British Columbia, Canada I.M.P. Group International Inc. Full timeAs Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparalleled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same...
-
Bilingual Customer Service Representative
2 days ago
Abbotsford, British Columbia, Canada Fraserway RV Full timeBilingual Customer Service Representative (CSR) – (German or Dutch)Job Category: DealershipRequisition Number: BILIN002951- Posted: January 22, 2025- Full-TimeLocationsNorth Parallel - Abbotsford37117 N Parallel RdAbbotsford, BC V3G, CANLooking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing...
-
Aviation Technical Specialist
1 day ago
Abbotsford, British Columbia, Canada Conair Group Full timeAs a key member of the Conair Group team, the Aircraft Maintenance Engineer will be responsible for ensuring the airworthiness of our fleet aircraft.About UsConair Group is a world-renowned provider of aerial firefighting services, operating a fleet of 70 specialized aircraft. Our team is committed to providing service excellence and protecting the world...
-
Executive Sales Professional
3 days ago
Abbotsford, British Columbia, Canada I.M.P. Group International Inc. Full time**About I.M.P. Group International Inc.**I.M.P. Group International Inc., a renowned private jet company with an illustrious legacy spanning over six decades, sets the standard in aviation excellence. Our mission is to redefine the way you fly, ensuring unparalleled service and unforgettable experiences.Our success is driven by a dedicated team of over 550...
-
15h Left) Manager Aircraft Sales
3 weeks ago
Abbotsford, British Columbia, Canada I.M.P. Group International Inc. Full timeJob Description:As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparalleled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share...
-
Technical Support Specialist
3 days ago
Abbotsford, British Columbia, Canada Tajpur Investments Ltd Full timeWe are seeking a talented Technical Support Specialist to join our team at Tajpur Investments Ltd. The successful candidate will be responsible for providing exceptional support to our clients, ensuring their software and systems run smoothly.Job Description:Communicate effectively with clients via electronic means or in person to resolve technical...
-
Inside Sales Representative
5 days ago
Abbotsford, British Columbia, Canada Longboard Architectural Products Inc. Full timeAs an Inside Sales Representative within the Longboard team, your focus will be on seamlessly moving projects through their pipeline phases, driving customer satisfaction and strong internal communication to ensure the successful completion of projects within your region. In addition to facilitating the development of leads, Inside Sales Representatives also...
-
Outside Sales Representative
2 weeks ago
Abbotsford, British Columbia, Canada Sunbelt Rentals Full timeOutside Sales Representative page is loadedOutside Sales RepresentativeApply locations ABBOTSFORD BC V2T 1T9 time type Full time posted on Posted Yesterday job requisition id 2025-3183Join Our TeamSunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be...
-
Specialist Systems Engineer
2 weeks ago
Abbotsford, British Columbia, Canada Babcock Mission Critical Services España SA. Full timeLocation:Abbotsford, VIC, AU, 3067 Keswick, SA, AU, 5035Onsite or Hybrid: Hybrid- Work with cutting-edge defence technology- Flexible working optionsAbout the roleYou will be responsible for conducting in-depth technical investigations, analysing challenges, and developing solutions that enhance designs and improve overall system performance.Your role will...
-
Mechanical Engineering Specialist
24 hours ago
Abbotsford, British Columbia, Canada Conair Group Full timeAircraft Design and DevelopmentThe Intermediate Design Engineer will play a key role in designing and developing new aircraft, working closely with the engineering team to ensure compliance with Conair and Transport Canada Civil Aviation standards. This includes drafting mechanical drawings, creating engineering data packages, and providing technical...
-
Customer Service Representative
7 days ago
Abbotsford, British Columbia, Canada Impact Recruitment Full timeOpportunity Overview:We are excited to announce an opportunity for an experienced Insurance Advisor to join our team in Abbotsford. This role offers a challenging and rewarding career path, with opportunities for growth and development.Responsibilities:Provide expert advice on insurance products and servicesBuild and maintain relationships with clients to...
-
Customer Service Representative
5 days ago
Abbotsford, British Columbia, Canada La Vie en Rose Inc. Full timeKey AccountabilitiesAs a Fashion Sales Associate, you will be accountable for delivering excellent customer service, achieving sales targets, and contributing to a positive store environment.Key Responsibilities:Foster strong relationships with customers, building trust and loyalty through personalized service.Drive sales growth by promoting products,...
-
Customer Service Ambassador
5 days ago
Abbotsford, British Columbia, Canada Everything Wine Inc Full timeJob OverviewWe are seeking an exceptional E-Commerce Customer Service Representative to join our team at Everything Wine Inc. This role involves providing top-notch customer service and support to our clients, ensuring they have a remarkable experience with our products and services.About the RoleThis is a part-time position, requiring 16-24 hours of work...
-
Only 24h Left: Customer Service Representative
11 hours ago
Abbotsford, British Columbia, Canada Fraserway RV Full timeNorth Parallel - Abbotsford37117 N Parallel RdAbbotsford, BC V3G, CANLooking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?We are looking for a Customer Service Representative (CSR) for our Four Seasons North Parallel, BC Location. We have Full-Time and Part-Time, Seasonal...