Customer Service Agent

2 weeks ago

TroisRivières, Canada Progi Full time

Progi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in Trois-Rivières. We develop software solutions for the automotive and insurance industries and are proud to work with a prestigious client base, but above all, with an extraordinary team. We are currently looking for a Customer Service Agent. The selected person will be responsible for answering customer calls, following up on cases related to our various products, and providing the necessary support. They will respond to questions, ensure follow-ups with insurers and partners, and provide assistance on product usage and technical issues. They will be expected to make decisions that ensure outstanding customer service (quality / cost / timelines) while respecting organizational standards and agreements. This role involves constant communication with customers and other members of the customer service team. What we offer: - Group RRSP program with employer contribution - Group insurance (including dental fully paid by the employer) - Modern offices located downtown, with access to a rooftop terrace and BBQ - Fully equipped gym for all Progicians - Free year-round downtown parking (even on weekends for shows or dining) - Referral program ($$$) - Team lunches - Summer schedule - Social events (5 à 7), and more Together, Progicians dare to build. Note: This position requires strong English skills, as the person will be communicating with a high volume of English-speaking clients. - Possess one to two years of relevant experience working with the public and in customer service - Ease in communicating over the phone - Strong knowledge of computer software - Proficiency in both French and English, spoken and written - Excellent learning ability - Strong attention to detail - Courtesy and the ability to receive constructive feedback - Ability to work under pressure - Ability to work effectively as part of a team

  • Customer Service Agent

    2 weeks ago

    Trois-Rivières, Canada Progi Full time

    Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    2 weeks ago

    Trois-Rivières, QC, Canada Progi Full time

    Progi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    2 weeks ago

    Trois-Rivières, QC, Canada Progi Full time

    Progi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    5 days ago

    Trois-Rivières, QC, Canada Progi Full time

    Progi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    2 weeks ago

    Trois-Rivières, Canada Progi Full time

    Progi is more than a job, it's a dynamic, respectful, and stimulating workplace.Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity.Progi is a Canadian company located in Quebec, specifically in Trois-Rivières....

  • Customer Service Agent

    2 weeks ago

    Trois-Rivieres, Canada Progi Full time

    Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    2 weeks ago

    Trois-Rivieres, Canada Progi Full time

    Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Customer Service Agent

    2 weeks ago

    Trois-Rivieres, Canada Progi Full time

    Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...

  • Agent/agente de service client

    1 week ago

    Trois-Rivières, Canada Sce - Ressource De Collaboration Humaine Full time

    Description de l'entrepriseNuméro de permis de la CNESST :AP-2202508 Chez SCE, notre travail est d’accompagner nos clients dans leur processus de recrutement pour des postes issus de multiples secteurs d’activités. Notre rôle consiste à identifier les meilleurs candidats et meilleures candidates pour ces opportunités d’emploi. Notre objectif?...

  • Spanish Bilingual, French Bilingual

    1 week ago

    Trois-Rivières, QC, Canada Progi Full time

    We develop software solutions for the automotive and insurance industries and are proud to work with a prestigious client base, but above all, with an extraordinary team. We are currently looking for a Customer Service Agent . The selected person will be responsible for answering customer calls, following up on cases related to our various products,...