Studio Program Coordinator

2 weeks ago

London, Ontario, Canada Muskoka Woods Full time
Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. We are located on the shores of beautiful Lake Rosseau and specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Purpose

The Studio Program Coordinator is part of a team responsible for facilitating life-changing experiences by delivering unmatched developmental experiences, providing activity & program excellence, and ensuring world-class customer service and engagement to all of our guests.

This position contributes to leading and executing: Leadership Studio Experiences (LSXs), activities, programs, and facility development. While the primary focus of the role is with The Leadership Studio they will also assist and contribute towards group experiences for all Schools & Groups guests (schools, retreats, and Leadership Studio groups). This position's main responsibility and focus is to facilitate excellent experiences and manage leadership studio resources.

Key Areas of Responsibility

Facilitation of Leadership Studio Experiences

- Deliver high-quality Leadership Studio Experiences for student and adult groups through practice, preparation, and leadership of others
- Set up, tear down, storage, and maintenance of all LSX supplies and equipment
- Consult with guests to ensure an understanding of their needs, wants and expectations
- Seek out, receive, and respond to feedback around facilitation skills and abilities
- Assist with the development of seasonal staff facilitation skills
- Assist the Leadership Studio Manager and Guest Services Manager to make itinerary decisions
- Host Studio bookings with excellent customer service by meeting or exceeding standards and expectations, such as:

- Inspect the Studio before each group arrives

- Ensure the Studio is clean, staged, stairs swept, snow removed, and firewood is available

- Prepare heating, cooling and related equipment at the beginning of each day

- Coordinate with the Production Department that all other spaces to be used are guest-ready

- Serve and lead Class-A meals
- Set up, clean, and maintain The Leadership Studio, CEO Lodge, and the Underground and all assets within (ie. furniture, decor, etc.)

- Organize, supervise and participate in maintaining the Studio's indoor and outdoor environments through routine inspection, reporting, resetting, shovelling, cleaning and repair of the building, adjacent walks, grounds and equipment

- Schedule ongoing inspection, cleaning and repair of equipment, fireplaces and spaces and ensure all necessary supplies (firewood, coffee, dish soap, cleaning supplies, office and art supplies etc.) are in stock

- Organize and participate in cutting grass, maintaining walkways and the landscape adjacent to the Studio

- Coordinate and communicate with Housekeeping and Maintenance Departments as needed

- Ensure smooth transition of all Studio spaces and resources to summer programming

- Assist with CEO Leadership Program execution

- Assist with Foundation Dinners throughout the summer

Program Team Responsibilities

- Daily Guest Experience & Program Team Support
- Help with on-site guest experiences through excellent customer service, communication, and problem-solving
- Help the planning process by reviewing itineraries, attending itinerary meetings, etc.
- Accountable for evening program and rainy-day design and delivery
- Serve as a resource to the S&G team for all staff training and development as a facilitator
- Coordinate seasonal staff training
- Take one on-call night per week by being the main point of contact for emergencies for all groups on-site at the time
- Build into and encourage the spiritual development of all program staff
- Use CampBrain and other customer delivery software to maintain a working knowledge of each booking and group

Other

- Works cross-departmentally (Maintenance, Kitchen, Housekeeping, Summer) as needed (ex. doing dishes, shovelling snow, cleaning accommodations)
- Participate in meetings as required
- Participate in all corporate events including Town Halls, the Arboretum, and the annual Staff Retreat
- Attend weekly Cadence services and lead a small group
- Weekly check-ins with one-to-ones
- The primary working schedule will be Wednesday to Sunday with a need to be flexible based on bookings

Skills & Abilities Required

- Proven ability to speak in front of and motivate large groups of people
- Clear and concise communication skills – written and oral
- Good with people – particularly youth
- Strong problem-solving ability under timelines, with confidence
- Excellent interpersonal skills with a team-oriented mindset
- High energy and positive attitude
- Intuitive and agile – able to read a room and adapt as needed
- Customer service minded to serve both youth and adults
- Ability to adapt to change promptly and positively
- Teachable and willing to receive feedback
- Highly motivated, goal-driven and self–starter, managing projects through completion with minimum supervision
- Ability to calmly balance competing priorities and demands
- Passion for youth ministry, the camping industry and leadership development
- Personal values that align with Muskoka Woods' Core Values and Core Leaves

Essential Functions Required

- Ability to communicate both written and verbal with staff and guests
- Able to be in front of and talk to large crowds for up to 8 hours per day
- Ability to sit at a computer terminal for an extended period of time
- Possess physical and mental strength and endurance to maintain constant supervision of guests and staff

Salary Range

$35,000 – $38,000 per year

*Please note: This position is located at the Resort in Rosseau, Ontario and requires the employee to live on property. Compensation consists of a salary, benefits, plus accommodation is provided. Travel to the Greater Toronto Area for meetings will be required approximately 6 to 10 times throughout the year.

*Please note: Muskoka Woods is committed to fostering an inclusive workplace where all employees are treated with respect and dignity, and are provided with equal opportunity for success. MW encourages all qualified candidates to apply. If you require accommodations to participate in the hiring process, please inform us by calling 705-732-4373 or by email at iwanttowork@muskokawoods.com. All inquiries will be handled with strict confidence.

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