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Information Technology Infrastructure Manager

4 weeks ago

London, Ontario, Canada Keilhauer Full time
Job Title: IT Infrastructure Manager

Note: This position was previously posted but was placed on hold due to business priorities. We are now actively hiring and encourage previous applicants to reapply.

Starting Salary Range: $90k - $115k (based on experience)

About the Company: Keilhauer

Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. The company produces seating and tables that enhance communication and engagement in various spaces such as meeting rooms, collaboration areas, lobbies, and lunchrooms. Keilhauer is internationally recognized for award-winning design and high environmental standards.

About the Role: We are seeking a proactive and hands-on IT Infrastructure Manager to lead our infrastructure and support team. This role is crucial in ensuring the stability, security, and scalability of our IT systems while overseeing help desk operations. The IT Infrastructure Manager will work closely with the Head of Technology to develop and implement infrastructure strategies, manage a team of skilled professionals, and maintain high availability of systems. The role also includes overseeing IT projects, managing vendor relationships, and ensuring financial accountability within the department. This position requires flexibility to be available during off-hours for system maintenance and emergency support.

Primary Responsibilities:

Business Continuity & Critical Systems

- Ensure the availability, performance, and security of business-critical systems (Syteline, Windchill, SQL, O365).
- Develop and maintain backup, disaster recovery, and incident response plans (Veeam, Commvault).
- Oversee help desk operations, ensuring timely issue resolution and continuous improvement of support processes.
- Monitor and refine ticketing system performance to enhance user satisfaction.
- Maintain an on-call rotation for critical system support.

Strategic Technology Leadership & Innovation

- Assess emerging technologies, industry solutions, and vendor offerings to enhance infrastructure, security, and business operations.
- Proactively recommend tools, platforms, and automation strategies to optimize efficiency.
- Lead IT infrastructure projects, ensuring they align with business goals, are delivered on time, and within budget.
- Provide insights to leadership on infrastructure performance, trends, and investment opportunities.
- Manage software licensing and vendor compliance, ensuring adherence to EULA requirements.

Infrastructure Management & Security

- Design, implement, and maintain IT infrastructure, including servers, storage, networking, and cloud services.
- Optimize system performance and reliability through proactive monitoring and automation.
- Lead network security, ensuring protection from internal/external threats, including firewall (FortiGate, Cisco) and security best practices.
- Regularly assess vulnerabilities and implement risk mitigation strategies.
- Ensure wired/wireless networks and converged infrastructure are secure and scalable.

Team Leadership & Growth Mindset

- Manage a team of three, setting expectations, mentoring, and conducting performance reviews.
- Foster a culture of continuous learning, innovation, and personal development.
- Encourage a proactive mindset, empowering the team to suggest and implement improvements.
- Lead by example, providing hands-on support when necessary while developing the team's technical capabilities.

Qualifications:

- 2+ years of experience as an IT specialist or in a similar leadership role.
- Post-secondary degree or diploma.
- PMP certification or equivalent project management experience.
- Advanced technical knowledge in server infrastructure, networks, scripting/automation, and cloud systems.
- Proven experience with disaster recovery, backup solutions, and incident response.
- Familiarity with ERP systems, product lifecycle management tools, and databases.
- Certifications such as ITIL, CISSP, or other relevant credentials preferred.
- Excellent interpersonal and communication skills in both written and spoken English.
- Valid driver's license, own vehicle, and valid insurance.

Working Conditions: This role is primarily performed in an office environment, with some functions conducted in manufacturing facilities. The position requires frequent interaction through face-to-face contact, email, and phone communications. The candidate must be available during off-hours for urgent system maintenance, upgrades, and incident response.

How to Apply: If this role sounds like a fit for you, please send your resume to careers@keilhauer.com and tell us why you would be a great addition to our team Please note that only those selected for further consideration will be contacted.