Account Manager, Special Loans and Restructuring

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we achieve this? With a talented team of inquisitive and agile challengers that break through the status quo. If you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, serving over 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and has been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada serving more than six million members. Together, we manage over $125 billion in assets, with a clear mandate to drive change in Canadian banking and enrich people's lives. Our digital platform, EQ Bank (eqbank.ca), has been recognized as one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Account Manager, Special Loans and Restructuring, manages commercial default files, including problem accounts such as conventional and construction loans, adhering to underwriting standards and policies (including AML requirements). The role involves enforcing mortgage conditions on defaulted facilities, providing proactive resolutions to avoid legal action, and minimizing losses. You will act as a primary contact for internal and external stakeholders and represent the Bank professionally to ensure timely transaction processing.

You will support the Associate Director by performing default management functions such as credit analysis, portfolio monitoring, reporting, and participating in projects and initiatives. You may also assist with site inspections and other administrative duties.

Key Responsibilities:

- Manage delinquent and problem commercial mortgages (up to $2.5MM), process legal actions for non-payment, conduct financial reviews, and enforce remedies, ensuring compliance and timely execution.
- Perform underwriting and collateral analysis, monitor risk ratings, and report findings to stakeholders.
- Collaborate with the Mortgage Services team to manage and resolve delinquencies and default loans, providing updates to management.
- Oversee properties held for recovery, if necessary.
- Prepare reports for senior management, the Board, and regulators, including problem loan and arrears reports, and conduct ad hoc analyses.
- Strive for operational efficiency by participating in process improvements, policy updates, and related initiatives.

About You

- 3-5 years of commercial mortgage experience, with default experience preferred.
- Business degree, CPA, or related professional designation.
- Knowledge of mortgage enforcement and foreclosures across Canada.
- Strong analytical, problem-solving, and negotiation skills.
- Understanding of secured lending and the commercial mortgage market.
- Excellent organizational and multi-tasking abilities under tight deadlines.
- Ability to work independently and thrive in a changing environment.
- Effective communication skills, both written and oral.
- Proficiency in MS Office; valid driver’s license and ability to travel.

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What We Offer

- Competitive bonus and RRSP match
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation and personal days
- Virtual events and professional development allowances
- Opportunity to join a leading FinTech and innovate banking experiences

The role is hybrid, based at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank values inclusion and diversity. We support accommodations during the recruitment process. Candidates will undergo background and credit checks. Only those closely matching the role will be contacted. We look forward to meeting you

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