Business Solutions Manager

Select how often (in days) to receive an alert: Business Solutions Manager Date: Oct 19, 2026

Location:
Toronto, ON, CA Hiring Salary Range: $85,000.00-110,000.00 / year Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One Job Function: Support and advise the Manager in implementing the Divisionsgoals/objectives/strategies by managing and optimizing thecommunications and interaction between the (Hydro One) Line of Business(LOB) clients or users of IT services and the providers of services. Insupporting Hydro One end use clients, the Business Solution Manager willwork closely with the Hydro One “business owners” of the applicable systems and the vendor management teams to advance end users technology needs. Together this team will ensure end users technology requirements are fulfilled. The AM, works in partnership with the end users to identify and plan for the effective use of technology and systems for competitive and strategic advantage within the business. The AM, will be a leader and partner in the formulation, planning, scoping, proposal and delivery of programs and projects which are to be enabled by information technology. These programs will be fundamental to enabling Hydro One achieve its corporate strategy and meet regulatory requirements. The AM will be expected to be the individual who can validate technical details and assumptions during the life cycle of a technology change requested by the business. The Business Solution Manager deals with complex business issues that impact Hydro One Networks capital work programs, as well as Corporate and Divisional operating and financial performance. The AM will be responsible for engagements within the line of business, managing complexity and interaction of issues, process, and technology components. The AM plays an important role in understanding business unit strategies, work programs, and challenges, identifying synergies for cost savings and efficiencies. The value of the AM is realized in acting as the single point of contact for Enablement and helping the line of business define how to best be positioned for the future related to technology.
This role is fundamental to enabling Hydro One to achieve its corporate strategy goals, keep service provider costs and delivery timelines in check and meet its regulatory requirements. In this regard the AM is an advocate responsible for the promotion and understanding of services with the Hydro One business community. Job Responsibilities
- Act as a staff advisor and consultant to the business groups withadvice, counsel and representation in technology opportunities, trends,planning and delivery of services. The AM owns the business unit relationship with key business partners.
- Support the business in planning activities focusing on theintegration of system and technology plans with the goals, objectives, budgets and strategies of the business. In essence, focuses on how the business will evolve through employing technology to achieve thisvision. Assist with business unit prioritization of investments.
- Work with Directors & Managers within Enablement to ensure thebusiness/system plans are reflected in the annual business planningprocess.
- Assist in creating requirements and following the EnablementInvestment Management process. Own the sub-processes for problemdefinition, requirements definition and assist in business case development for a business unit.
- Aid in successful and timely project delivery.
- Support project managers, business and staff on engagements asneeded to ensure effective and efficient use of resources and deliveryof business value.
- Advise the assigned Business Units of the feasibility ofspecific, business-initiated projects which involve IT.
- Cooperate with other areas of BIT in the application ofstandards, methodologies, and architectures.
- Provide an interface to IT: translating business needs into technical solution requirements.
- Align IT to business strategies and requirements.
- Act as a cooperative partner with Business unit staff and provideIT thought leadership in a useful, non-bureaucratic fashion.
- Work with clients to help determine service level requirements.
- Participate in continuous learning related to technology trendsand directions and opportunities.
- Clarify for and provide advice to stakeholders, alternative pathsfor improving business return and business case associated with theseactions.
- Co-ordinate stakeholders to create consensus on requirement