Dynamics 365 CRM Solution Architect

2 weeks ago

Richmond Hill, Canada Onico Solutions Full time

We are currently looking for a Dynamics 365 CRM Solution Architect for a minimum 6 month contract (likely extension) to assist our client with their current CRM integration/implementation.

Experience

- 5+ years of experience with Dynamics 365 CRM integrations and implementations

- Experience with CRM processes – Sales and Servicing

- Exposure to Loans Origination & Underwriting Processes

- Integration experience with platforms such as MuleSoft or Microsoft

- Data architecture and AI experience (an asset)

- Integration with communication systems – Telephony, IVR, Chat, SMS etc. (an asset)

- CRM implementation experience in the banking/financial services sector esp. in B2C channels

- Creating an architecture roadmap and an implementation plan that is aligned with the business priorities

- Working with the Enterprise Architecture team to drive key decisions

- Interacting with senior level executive leadership team (e.g. gathering information, presenting ideas and plans etc.)

- Certifications in MS Dynamics 365 (an asset)

Skills

- Strong requirements gathering and business process analysis skills.

- Proven ability to facilitate workshops and presenting solution ideas.

- Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill

This is a minimum 6 month contract with likely extension located in downtown Toronto (hybrid).

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