Residential Property Manager

Residential Property Manager Residential Real Estate South Vancouver, British Columbia 6 Month Contract, Full-Time Active Search Our client is a leading fully integrated property management company known for their superior assets and strong culture. They are seeking a licensed Residential Property Manager to join their team on a 6-month contract with possibility for extension. The ideal candidate will have 5+ years of multifamily rental management experience with exposure to premium assets, strong foundational financial or accounting focus, a positive attitude and someone who is reliable, dedicated and passionate about enhancing communities while fostering connection. The successful candidate will oversee every aspect of the property's performance from resident experiences, team leadership, leasing strategy, capital projects, and maintenance to financial management. Key Duties &

Responsibilities:
- Respond to inquiries and requests from current residents while maintaining a high standard of customer service and positive resident relationships. Escalate and resolve concerns that cannot be addressed by front-line team members.
- Maintain strong resident satisfaction by managing, documenting, and following up on resident requests, complaints, and building emergencies occurring during and outside regular office hours.
- Coordinate annual suite inspections and meet with residents in advance of their lease anniversary dates to identify and resolve concerns, helping to minimize resident turnover.
- Support front-line team members with resident retention initiatives and the lease renewal process, including the administration of rental increases and renewal programs. Implement resident loyalty initiatives, where applicable, to encourage lease renewals.
- Oversee suite inspections following resident move-outs, assess damages, and determine estimated repair costs for applicable resident chargebacks.
- Promote a high level of resident satisfaction through timely communication, service coordination, and consistent follow-up, including the administration of resident satisfaction surveys when required.
- Coordinate resident engagement initiatives and organize resident events in accordance with approved budgets.
- Promote and maintain a strong customer-service-focused culture across the property team.
- Encourage a positive sense of community among residents and staff.
- Monitor online reviews and service ratings, including Google reviews, ensuring ratings remain at a high level and all feedback is addressed promptly and professionally.
- Manage and oversee the property's daily operations, ensuring efficient and effective performance across all areas.
- Lead, supervise, coach, and train on-site employees, providing support with performance management when necessary to maintain company standards and compliance with established policies and procedures.
- Support ongoing employee development by establishing and regularly reviewing training and development plans for both hourly and salaried employees. Provide ongoing feedback and coaching to help strengthen employee skills and performance.
- Communicate and work effectively with owner representatives regarding property operations, financial performance, staffing matters, and resident relations.
- Oversee property revenue and expenditures while maintaining operations within the approved budget. Review and analyze monthly financial statements, prepare management reports, and provide required year-end accruals.
- Develop annual operating, revenue, expense, and capital budgets for the assigned properties.
- Make recommendations regarding rental policies and procedures for residential suites and other revenue-generating areas, including furnished suites, guest suites, laundry facilities, rooftop amenities, and other applicable sources of revenue.
- Conduct and oversee regular market surveys and maintain a strong understanding of competitive properties, rental rates, and current market conditions.
- Ensure purchasing activities are conducted responsibly and in accordance with company policies and applicable client agreements.
- Monitor rental collections and manage outstanding accounts, including arrears collection, payment negotiations, and eviction proceedings. Maintain effective communication with legal counsel, collection agencies, and other parties involved in the collection process.
- Review resident applications and make approval or decline recommendations based on required background and credit checks. Review and approve completed lease documentation prior to execution.
- Oversee the lease renewal process, including approval of renewal rates within established budget guidelines and approval of applicable non-renewal notices.
- Work closely with the Technical Services team to recommend, plan, and oversee capital projects and preventative maintenance programs for building systems and equipment. Identify and implement property improvements, obtain p