EAP Clinical Counsellor

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in‑person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: EAP Counsellor (Mandarin Speaking)

Location: Canada

Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Toronto office.

Salary: 62,000 CAD per year plus competitive benefits offering

Language: Clinical counselling experience in English and Mandarin

About the Role:

We are seeking compassionate, skilled EAP Clinical Counsellors to provide high‑quality support to clients across Canada. This is a fully remote, full‑time position (40 hours per week) with primarily daytime shifts and one weekend evening shift included. The role offers a salary of 60,000 for daytime schedules, along with competitive benefits.

What We’re Looking For:

- Master’s degree in mental health (social work, counselling, psychology, or related field).

- Licensure is not required; we actively support your journey to obtaining it through clinical supervision and dedicated allowances.

- Fluent Mandarin and English.

- Minimum of 2 years of direct client contact providing counselling or mental health services.

- Experience with clinical assessment tools and short‑term counselling modalities such as Solution‑Focused Therapy, CBT, Mindfulness, Integrative, or Systemic counselling.

- Training in crisis intervention and supporting high‑risk clients is a plus.

- Ability to work with clients experiencing substance abuse, crisis situations, mental health symptoms, or relationship/family challenges.

What You’ll Do:

As a Clinical Counsellor, you will connect with clients via phone, video, chat, and email, creating a safe and supportive space where they feel heard and understood. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation.

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

- Provide single‑session telephonic and video counselling, in‑the‑moment support, and crisis management.

- Conduct thorough assessments to determine suitability for short‑term counselling.

- Manage high‑risk situations, collaborating with clients and referring appropriately.

- Appropriately refer clients to external resources or within WPO as part of our holistic approach.

- Develop clear and concise treatment plans and maintain accurate clinical documentation.

- Participate in ongoing professional development and contribute to a culture of care and excellence.

- Any additional tasks pertinent to the position, as deemed appropriate by management.

Why Join WPO?

At WPO, wellbeing isn’t just for our clients—it’s for our employees too. Our benefits and programs include:

- Paid time off.

- Extended healthcare, dental and vision coverage, AD&D and long‑term disability insurance, life insurance, and employer pension contributions.

- Monthly clinical supervision, supervision stipends, 24/7 support for risk calls.

- Access to professional development webinars and workshops, training/tuition reimbursement.

- Gym reimbursement, wellness rewards, and EAP benefits for employees.

- Mentorship programs and opportunities to engage with our global community.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human‑Powered Care and The WPO Global Experience.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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