Production Support Analyst at Paymentus

6 days ago

Richmond Hill, York Region, Canada Paymentus Corporation Full-time €70,000 - €90,000/year
Explore a rewarding role as a Production Support Analyst at Paymentus, where you’ll ensure technical excellence in the Paymentus application through Tier 2 support. Drive client satisfaction through effective issue resolution. This full-time position involves hands-on troubleshooting and communication management. You will conduct investigations using SQL, manage incident escalations, and ensure timely reporting and documentation. Engage with clients and engineering teams to convey technical findings in a clear manner, enhancing overall service quality.

Key Responsibilities
• Manage escalated issues from external clients
• Perform technical investigations utilizing SQL
• Validate payment data and troubleshoot errors
• Facilitate client communication regarding issues
• Develop solutions via Knowledge Base improvements

Requirements:
• Bachelor’s degree in a technical field
• At least 1 year of technical support experience
• Knowledge of SQL and database fundamentals
• Familiarity with web services applications
• Experience in coding and software concepts Leverage your technical support expertise to thrive at Paymentus.