HVAC Customer Support Representative

2 days ago

Edmonton, Canada Sinclair Supply Full time

Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.

Why Join Our Team?

At our company, we don’t just provide products and services — we build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions.

If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.

Duties/Responsibilities:

- Manage customer phone inquiries, ensuring professionalism and resolution of issues.

- Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.

- Initiate local warranty claims promptly and accurately.

- Respond to inventory inquiries and assist customers with product availability and established alternatives.

- Provide coverage for sales counter, as needed.

- Support sales and warranty team by providing freight quotes for special deliveries and return shipments.

- Assist with operational activities and continuous improvement projects during shoulder season.

- Ensure compliance with company policies, procedures, and industry standards.

- Perform other related duties as assigned by the Customer Experience Manager.

Qualification/Experience:

- 1-2 years of experience in HVAC Instillation or sales experience is required.

- High school diploma or equivalent.

- HVAC experience would be a major asset to this role.

- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Excellent organizational and time-management skills.

- Strong verbal and written communication skills.

- Ability to work both independently and as part of a team.

- Experience operating inventory management systems is an asset.

- Problem-solving mindset with the ability to handle difficult situations professionally.

Additional Requirements:

- Must be available for full-time, on-site work; remote work is not available.

Salary/Benefits:

Competitive compensation and benefits package.

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