Operations Supervisor for Digital Business
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Key Responsibilities
â€
¢ Manage team performance and productivity metrics â€
¢ Conduct regular team meetings and briefings â€
¢ Assist agents with escalated customer issues â€
¢ Ensure compliance with company policies and programs â€
¢ Analyze performance reports for continuous improvement
Requirements:
â€
¢ High School Diploma required; Bachelor's preferred â€
¢ Six months of relevant supervisory experience â€
¢ Demonstrated ability in customer service environments â€
¢ High proficiency in Microsoft Excel and reporting tools â€
¢ Strong solutions-oriented mindset and adaptability Guide a team towards operational excellence and customer satisfaction at Teleperformance in Waterloo.
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