Operations Coordinator

3 weeks ago


Mississauga, Ontario, Canada Centre for Skills Development Full time
Role Summary
Reporting to the Operations Manager, the Operations Coordinator is responsible for leading dispatch and coordination activities for a variety of projects at multiVIEW. The Operations Coordinator is a detailed and critical thinking individual that can work with multiple stakeholders under tight timelines in a customer service role.

Duties & Responsibilities:

1. Maintain the master work schedule, including the assignment of people and equipment to projects.
2. Working closely with the Project Engineer, assume responsibility for accurate, timely and relevant project reporting to stakeholders.
3. Manage emergency requests, on-call board, communication processes and technician hours.
4. Prepare and distribute Technicians' daily schedules. Create schedules that result in optimal utilization of technician, equipment and fleet resources.
5. Track and record fleet maintenance scheduling and fleet availability.
6. Deal with scheduling issues and conflicts as they arise internally and with clients.
7. Coordinate records and utility locates for customers and projects.
8. Process sales orders into the system.
9. Compile work packages defined by the Project Managers and others to provide tasking instructions for the operations team.
10. Collect and enter sub-surface data into a database.
11. Check field staff timesheets against work instructions and time standards and enter into the system.
12. Manage permitting process.
13. Responsible for the "quote to order" process, generate quotes, provide timely follow-up, handle direct sales inquiries.
14. Efficiently and timely processing of quotes, proposals and sales order requests received via any communication means, including RFQs, RFPs and RFIs.
15. Review engineering drawings and plans and RFPs to understand customer's scope and needs.
16. Develop relationships with repeat customers, and promote sales.
17. General office administrative tasks.
18. Other duties as assigned.

Skills & Qualifications:

1. College diploma or equivalent experience.
2. 2 years' experience as a dispatcher or operations lead preferred.
3. Experience in Utility Locating or Construction an asset.
4. Strong computer skills required for use of application software.
5. Organized and systematic with good attention to detail.
6. Self-motivated, adaptable and good in teams.
7. Excellent communications skills.
8. Strong customer service skills.
9. Well organized and calm under pressure.
10. The ability to build business relationships, with clients and across the business.
11. Discrete and able to maintain confidentiality.

Benefits:

1. Dental Care
2. Extended Health Care
3. Life insurance
4. On-site parking
5. RRSP match

Schedule:
8-hour shift, Monday to Friday

Pay Rate: $18.10-$20.94 per hour

TO APPLY:
Please contact the Employment Specialist you are working with at Centre for Skills Development to express interest.
OR
Non-registered applicants, please contact your nearest Centre for Skills Employment Services office to find out how to apply:

• Burlington: 905-333-3499 x 150

• Oakville: 905-333-3499 x 421

• Milton: 905-333-3499 x 459

• Mississauga: 905-333-3499 x 462

Post ID: FM142
Company: MultiVIEW Locates Inc
Hours: Full time
Wage: $18.10-$20.94/hr
Status: Permanent
How to apply: See details in posting on how to apply

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