Tram Operations Manager

2 days ago

Edmonton, Canada Canada West Ski Areas Association Full time

Based at the Jasper SkyTram in Jasper National Park, this role offers landscape surrounded by stunning mountain views and endless mountain adventure.

You will be driving operational excellence through hands‑on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience. Your ability to anticipate challenges will help the team stay one step ahead.

ROLE & RESPONSIBILITIES

Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes.

Maintain accurate operational records in line with safety and insurance requirements.

Generate comprehensive reports on weather trends, visitation numbers, and lift downtime. Analyze these data sets to identify patterns, inform operational decision‑making, and highlight key areas for improvement to enhance overall performance and guest experience.

Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback.

Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment.

Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee.

Collaborate across departments and with contractors, maintaining strong communication and coordination.

Support emergency response efforts and assist with lift and building maintenance as needed.

Assist with the development and maintain annual budgets to ensure financial accuracy to alignment with organizational goals.

Coordinate transportation logistics for staff, collaborate with local transportation providers to ensure adherence to critical schedules and operational efficiency.

Consistently represent the company professionally and take on additional duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

Tourism & Hospitality Diploma or Degree an asset.

2-3 years of previous tourism hospitality experience in a Managerial capacity.

Proven ability to lead.

Physically capable of lifting up to 50 lbs.

Proficient in Microsoft Office 365.

Ability to work a flexible schedule including nights, holidays and weekends.

Arial lift industry or related experience is an asset.

Strong Hospitality skills with a professional, approachable demeanor.

Positive, calm, and reliable under pressure in dynamic outdoor environments.

Team‑oriented leader and collaborator, able to both give and receive direction.

Proactive and observant, with the initiative to identify and complete tasks independently.

Self‑aware and committed to continuous learning and development.

Confident problem‑solver with the ability to coach service excellence in others.

Comfortable working at heights up to 70 meters.

To apply for this role please visit Jasper SkyTram – Tram Operations Manager (in the careers link)

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