Spécialiste des livraisons et des opérations

Cloudrunner est un système d'enquête centré sur le véhicule, basé sur le cloud, qui transpose nos nombreuses années d'expérience en matière de reconnaissance automatique des plaques d'immatriculation (RAPI) dans le cloud en utilisant des technologies de pointe. Il permet de partager en toute sécurité des preuves basées sur les véhicules avec les parties prenantes afin d'améliorer la collaboration de manière plus efficace.

Operations Center est une solution de gestion du travail pour la sécurité. Intégrée à notre offre SaaS Security Center, elle est conçue pour améliorer la productivité, la communication et la collaboration au sein des équipes. Qu'il s'agisse de lancer un projet au niveau de l'entreprise, d'organiser des équipes de maintenance, d'envoyer des équipes de patrouille ou de superviser des tâches, vous pouvez suivre votre travail et en rendre compte.

Les deux solutions s'appuient sur la plateforme de cloud computing Microsoft Azure, éliminant ainsi le besoin de serveurs et de stockage sur site, ce qui réduit considérablement les coûts de matériel traditionnels et le temps d'installation.

La dynamique de votre équipe:

Le spécialiste de la livraison et des opérations travaillera en étroite collaboration avec les groupes d'assistance existants, l'équipe DevOps et l'équipe des opérations en nuage pour mettre en place des processus, des outils et des connaissances qui seront utilisés pour améliorer l'assistance et la livraison du produit aux clients. L'équipe Delivery travaille également en étroite collaboration avec l'équipe commerciale et les intégrateurs de systèmes certifiés pour s'assurer que le déploiement de chaque client se fait de manière transparente, efficace et percutante.

Your team’s dynamic:

Cloudrunner is a cloud-based vehicle-centric investigation system that transports our many years of automatic license plate recognition (ALPR) experience into the cloud using state-of-the-art technologies. It enables secure shared-vehicle-based evidence with stakeholders improving collaboration more effectively.

Operations Center is a work management solution for security. Built into our Security Center SaaS offering, it’s designed to improve productivity, communication, and collaboration across teams. Whether launching a project at a corporate level, organizing maintenance crews, dispatching patrol teams, or supervising tasks–you can track and report on your work.

Both solutions services leverage the Microsoft Azure cloud-computing platform, eliminating the need for on-premises servers and storage, greatly reducing traditional hardware costs and installation time.

Your day at a glance:

- Assist clients with initial deployments of the solution
- Ensure system delivery according to defined Service Level Agreements
- Support our technical Support teams with technically complex, strategic, high-profile, or long-running customer cases
- Identify incident trends and patterns through regular feedback and incident reporting
- Analyze and respond to customer incidents and service requests
- Maintain tools for monitoring, metrics collection, deployment etc.
- Help to drive performance tuning and capacity planning processes
- Provide Business Intelligence data for product management and sales groups

What makes you a great fit:

- Bachelor’s degree in Computer Science or Computer Engineering or equivalent experience
- Demonstrates autonomy, initiative and resourcefulness (be curious)
- Organizational skills, deductive skills, priority management skills and attention to details
- Strong analytical and troubleshooting skills
- Able to multitask, work iteratively, adjust work priorities, and is results oriented
- Team player who will work towards meeting team commitments
- A passion for improving processes and commitment to customer satisfaction
- Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Your expertise technique:

- Excellent troubleshooting knowledge of the various Microsoft Windows operating systems
- Excellent knowledge of networking principles and IP protocols (VPN, DNS, DHCP, VLAN, TCP/IP, NTP, etc.)
- Knowledge and experience with scripting (ideally PowerShell) and process automation
- Knowledge and experience with server virtualization and cloud technologies (e.g. Azure) and concepts
- Experience with monitoring and operating a 24x7 mission critical infrastructure

Un atout si vous avez :

- Knowledge of license plate recognition solutions (nice to have)
- Knowledge of Spanish or any other language
- Experience building web tools and/or working with web frameworks an asset
- Understanding of cloud products such as Kubernetes

Let’s talk perks

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

#J-18808-Ljbffr