Assistant Vice President, Financial Services

Assistant Vice President, Financial Services The Company Peace Hills Trust is Canada’s largest and oldest First Nations-owned federally regulated financial institution and is also Canada’s only independent trust company. Driven by a vision to fulfill the unique financial needs of the Indigenous community, their sole shareholder, the Samson Cree Nation, incorporated Peace Hills Trust in November 1980. Peace Hills Trust is a full-service, federally chartered trust company that provides financial services to Indigenous and non-Indigenous communities, businesses, and individuals across Canada. With a network of eight regional offices, Peace Hills Trust has $4.43 billion in total combined assets under administration. Peace Hills Trust’s corporate office is located in Edmonton, with its head office on the Samson Cree Nation in Maskwacis, Alberta. The company is widely respected for its relationship-based approach, community focus, and long-term commitment to the communities it serves. Peace Hills Trust works in partnership with Businesses, Individuals and Indigenous communities delivering Trust, Credit and Banking services to meet their unique needs. Focused on custom and personalized services, the Three Services Streams are, Testimony to its commitment to supporting Indigenous Culture, Peace Hills Trust holds an annual Art Contest for Youth and Adult Indigenous Artists. Some prior winners are featured in this Profile. For more information visit, PHT Indigenous Art Contest . The Opportunity The Assistant Vice President, Financial Services reports to the President & Chief Executive Officer and is responsible for overall success of the Financial Services division. The AVP Financial Services will evaluate and recommend strategies for the short-term and long-term success of the Company’s retail banking and consumer lending activities and will oversee the branch network but will also be responsible for the Company’s payment operations. Based in Edmonton, this role is central to advancing the organization’s Mission of providing financial services to Indigenous communities and their people, organizations and businesses. At Peace Hills Trust we take great pride in our First Nations culture. As a key member of our Executive Team, the AVP, Financial Services is expected to be an advocate for and promote our core beliefs, mission and vision in the fulfillment of duties. The Ideal Candidate As the ideal candidate, you are a determined financial services professional with a passion for continuous improvement and organizational excellence. You understand the regulated financial services sector. You are a collaborative problem-solver and exceptional communication, you have a strong commitment to providing superior service to both internal and external stakeholders. Direct experience, exposure and appreciation for indigenous culture and the support and advancement of indigenous people and business. Primary Roles and Responsibilities Strategic Leadership
- Lead with best practices that promote transparency, accountability and responsibility.
- Provide competent, independent and strategic advice to the CEO and Board of Directors.
- Liaison with key Department Heads and Executive Leadership Team to support and work together in Strategic Plan delivery of new products and services as it relates to Financial Services products and the Company’s suite of services.
- Develop, recommend and implement strategic opportunities and performance standards that effectively support the Company’s profitability, deposit growth, asset growth goals and Financial Services presence in various regions.
- Develop, recommend and implement short-term and longer-term strategies for the retail lending portfolio, including portfolio concentrations, growth strategies and market concentrations.
- Work closely with the Board and Executive Team to establish and review strategic priorities for partnerships.
- Establish, lead and manage customer service standards for all branch network operations. Ensure that all aspects of customer service, deposit, lending and payments maintenance handled through the branches and other alternative delivery channels are managed effectively and expeditiously.
- Oversee the operations of the Financial Services Division and support supervisory activities of the Financial Services Personnel and collaborate on the establishment of performance standards and objectives and monitor the results for these staff members and, where applicable, review the same for their staff.
- Lead product development and implementation to provide profitable and competitive service offerings.
- Partner with Information Technology to explore, develop and deliver competitive digital banking customer solutions.
- Oversees branch marketing activities.
- Develop and execute a digital channel strategy aligned with organizational objectives, focusing on digital transformation and automation that enhances customer experiences. Collaborate w